Job Title
Role Overview
As a Senior Manager – Sales and Account Management, you will contribute meaningfully to achieving successful outcomes within agreed timelines. You will define and deliver an account development strategy that supports sustainable growth at regional and global levels.
This includes guiding a team of Account Managers and collaborating closely with Customer Success Managers (CSMs) and Pre‑Sales (Solution Consulting) professionals. You will build relationships with senior stakeholders and work across teams to promote high customer satisfaction, effective solution adoption, and value creation. Experience in the travel industry is helpful for understanding customer needs and market context.
Main Responsibilities
1. Strategy, Planning, and Execution
Develop and implement strategies and plans that support key business goals and a reliable sales pipeline in information technology (IT).
Set clear objectives across short-, mid-, and long‑term horizons for customer engagement, commercial growth, solution adoption, and marketing.
Create and maintain an Account Development Plan (ADP) aligned with cross‑functional partners and synchronized with the Customer Success Plan.
Share insights on customer needs, market trends, challenges, and competitive developments with internal teams.
Support and guide global team members, including Account Managers and CSMs.
2. Sales Leadership
Contribute to long‑term plans (LTP) and annual budgeting processes.
Provide input to Product Marketing Management (PMM) to help shape customer‑focused solutions.
Build relationships with senior customer stakeholders to assess new business opportunities.
Initiate collaborative pre‑sales activities such as solution workshops and product demonstrations.
Work with internal teams to update contracts accurately and lead acquisition and renewal processes.
3. Commercial Management
Coordinate customer requests with timely follow‑up and clear communication.
Support effective use of Amadeus technology and promote achievement of performance and service goals.
Share product and solution updates with customers in partnership with the CSM team.
Partner with CSMs and Pre‑Sales to retain and grow the IT solution portfolio.
Facilitate business reviews, executive meetings, and joint marketing engagements to align priorities and encourage value creation.
4. Internal Collaboration
Foster effective collaboration with internal teams to support high‑quality service delivery.
Contribute to process improvements and organizational development efforts.
Organize regular account team meetings to track ADP progress and align next steps.
Manage sales processes and maintain accurate customer data in Salesforce.
Escalate customer issues, including billing matters, and contribute to product lifecycle discussions.
Relevant Experience
Significant experience in commercial leadership roles, or equivalent capabilities, across IT solution sales, marketing, account management, or project management.
Extensive experience in enterprise IT sales environments and complex B2B solution implementation.
Experience in commercial environments; experience in the travel industry is highly regarded
Ability to collaborate effectively with teams from diverse backgrounds, locations, and perspectives.
A relevant degree in Business Administration, Sales, Marketing, or a related field or equivalent professional experience.
Note: As part of our recruitment process, successful candidates will be required to complete pre-employment screening, which includes a National Coordinated Criminal History Check. Employment offers and ongoing engagement will be subject to the satisfactory completion of this screening.
What we can offer you ?
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
