Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is looking for a Senior Manager, Sales Connected Planning who will work in close
partnership with stakeholders in the company to design, develop, implement, and support
RevOps processes via platforms such as the Anaplan Planning platform and others. This person
will gather, develop, and refine business requirements used to build solutions for forecasting,
capacity planning, territory and quota planning, and compensation planning models, while
providing leadership in the deployment of robust and scalable models.
A successful candidate will have prior product ownership experience supporting go-to-market
teams and will be able to influence others to drive productive change and create scalable
processes with minimal oversight. They will be knowledgeable about sales operations business
processes, operational KPIs and metrics. This role is also expected to manage a team of model builders ranging from junior to senior level.
Essential Job Functions:
Be conduit between business requirements and technical solutions:
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Work directly with business users (for example, RevOps, Sales, Marketing, Customer Success and Support, HR, Finance, Compensation Administration) to gather comprehensive user stories, for both existing business processes and net new processes
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Own process to compile business requirements
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Serve as in-house product ownership subject matter expert to promote adherence to solution building and lifecycle management best practices
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Closely collaborate with technical teams to streamline the automation of inbound and outbound data interfaces; for example, in/out of Anaplan Data Hub
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Build prototypes and proof of concepts for business requirements and translate them into operational solutions
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Mentor and provide guidance to Anaplan CoE, model builders, etc.
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Act as the single point of contact between cross-functional teams to promote, manage and expand the Anaplan footprint across the enterprise; expand to other solutions over time
Support strategic decision making
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Apply Anaplan technology solutions to help solve business challenges involved in supporting fast-paced company growth
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Be excited to understand executive decision-making criteria and align technical solutions to those criteria
Minimum Requirements:
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Bachelor's or Master’s degree in Operations Management, Project Management or equivalent work experience• Anaplan Model Builder Level 3 Certification required. Master Anaplanner Certification
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preferred.
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Minimum 7 years of hands-on experience designing, developing, and supporting
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Enterprise Performance Management and/or Demand Planning solutions
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Minimum of 3 years of demonstrated ability with Anaplan software developing planning solutions in close collaboration with Business stakeholders, ideally in Sales Operations
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Planning in the High-Tech sector
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Good hands-on experience in Anaplan data modeling, master data management, and administration
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Self-motivated, independent, and focused on continuous skill development and expansive learning
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High level of interpersonal and communication skills
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Ability to multitask, prioritize, and work under challenging timelines
#LI-AR1
#LI-Remote
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$129,800.00 - $241,200.00
Benefits:
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Medical, Dental, and Vision Insurance.
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Telehealth coverage
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Flexible work schedules and work from home opportunities
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Development and career growth opportunities
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Open Time Off in addition to 10 paid holidays
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401(k) matching program
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Adoption Assistance
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Fertility treatments
More details about our company benefits can be found at the following link: https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
