As a Senior Manager, you will lead and coach a solutions engineering team, ensuring effective workload distribution and customer success through collaboration across departments.
Available Locations: Austin, TX, Denver, CO, Phoenix, AZ , San Francisco, CA, Seattle, WA What you'll do as a Senior Manager, Solutions Engineering - SLED West
You are the team enabler, point of reference and coach. You will work closely with our Public Sector prospects and customers by shadowing and improving your team's technical expertise. You will take care of new team members and you will ensure work loads are equally distributed within the team. You are personable and can provide constructive feedback when necessary. You will help escalate and identify issues quickly and efficiently and you will work with the other managers and the regional lead to ensure proper regional coordination. The Manager is a player/coach that still requires excellent individual contribution performance.
To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer's needs.
Examples of desirable skills, knowledge, experience and goals
Our Solutions Engineering Managers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.
Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. Similarly, you have experience managing large teams that could include managers. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture.
Requirements
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Financial Benefits
Time Off
You are the team enabler, point of reference and coach. You will work closely with our Public Sector prospects and customers by shadowing and improving your team's technical expertise. You will take care of new team members and you will ensure work loads are equally distributed within the team. You are personable and can provide constructive feedback when necessary. You will help escalate and identify issues quickly and efficiently and you will work with the other managers and the regional lead to ensure proper regional coordination. The Manager is a player/coach that still requires excellent individual contribution performance.
To aid your team, you will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for your customer's needs.
Examples of desirable skills, knowledge, experience and goals
Our Solutions Engineering Managers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology.
Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy-to-understand terms, and you like coaching and teaching. You are naturally curious, and an avid builder who is not afraid to get your hands dirty. Similarly, you have experience managing large teams that could include managers. On the Solutions Engineering team, you will find a collaborative environment where everyone brings different strengths and jumps in to help each other and you will be an integral part of driving that culture.
Requirements
- Demonstrable experience in coaching, leadership skills or team management of mid to large sized SE organizations
- Experience providing public sector contract management, contract negotiation, compliance, project management, or related support for commercial products, SaaS, PaaS, and/or government contract schedules or frameworks.
- Experience working with government agencies or customers in the United States.
- Demonstrable experience in navigating technical sales for large enterprise accounts.
- Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios.
- Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers.
- Workload Management.
- Conduct 1:1's with team members.
- Act as a point of escalation for team issues, escalate issues that can't be solved in the team.
- Recruit, interview, and on-boarding new team members.
- Develop team members in skills, knowledge and career within Cloudflare, including developing managers or future leaders
- Manage performance and set the bar high
- Report on individual SE strengths and weaknesses.
- For Colorado and Texas based: Estimated annual salary of $231,000 - $283,000
- For California based (excluding Bay Area): Estimated annual salary of of $233,000 - $285,000
- For San Francisco Bay Area based hires: Estimated annual salary of $246,000 - $300,000
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
Top Skills
Paas
SaaS
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