Senior Manager, Specialist Client Management

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

The Senior Manager, Account Management will be a key member of the Visa Acceptance Platform (Cybersource) Solutions team supporting key client deliverables within our growing Australia team that will help drive the retention and expansion of Visa’s Value-Added Services business.

We are seeking a driven and empathetic individual who is passionate about forging partnerships with our clients and delivering solutions that meet client needs. This role requires a forward-thinking mindset and a consultative approach to understanding and addressing the needs of our clients. As a valued member of our team, you will develop relationships with clients and collaborate with teams across the organization to deliver solutions, resolve issues as well as influence and align roadmaps to deliver for clients' growth.

This is an opportunity to make a significant impact in supporting our clients to deliver a range of next generation payments solutions and customer experiences.

Location flexible: Sydney or Melbourne.

In this role you will:

• Be a key point of contact between Visa Acceptance Platform and key clients, managing a range of projects and client requests.
• Establishing and maintaining strong client relationships, ensuring delivery of high-quality services and solutions.
• Engage with clients in regular strategic & planning discussions to increase client and Visa market share and revenues.
• Identify and manage acquirer and merchant sales growth opportunities, pitching payment solutions and new payment acceptance strategies, and winning a pipeline of client solutions from clients.
• Proactively identify, analyse and resolve both internal and external challenges using a solution-oriented and problem-solving mindset, employing critical thinking, creativity, and decision-making skills.
• Work with internal business partners and stakeholders to align and deliver partnership objectives including product roadmap, process and operational improvements.
• Produce insights and analyses to improve client performance and drive understanding of client issues. Lead the execution of the account operating model (incl. the governance and operations meetings and processes we use to run accounts) both internally and with the client.
• Manage the tracking and delivery of partnership projects and contract obligations.
• Partner with the PMO team to drive client priorities, project management and tracking, issue resolution, risk management and stakeholder management.
• Use reporting tools to monitor portfolio activities to track the performance and status of initiatives.

  This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Building strategic relationships - developing collaborative relationships to facilitate the accomplishment of work goals.
High-impact communication - clearly and succinctly convey information and ideas to individuals and groups in a variety of situations, communicating in a focused and succinct manner that drives others’ thoughts and actions.
Analytical thinking – using analysis and problem-solving skills to deliver actionable insights
B2B Sales and commercial negotiation – experience identifying opportunities to drive growth, closing and implementing opportunities and driving these forward.
Strong leadership capabilities - ability to build strategic partnerships, work collaboratively across a matrixed organization, and hold self and others accountable for high-quality, timely, and effective results.
Confident multi-tasker – able to effectively manage and prioritize a range of activities in a fast-paced working environment
Active contributor to team success - actively participating as a member of the team to continuously improve processes, impact and efficiency, leveraging AI where appropriate and upskilling team.
Payments and/or risk management knowledge - previous experience in payments including highly regarded.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.