Senior Manager, Wallet Operations

Senior Manager Wallet Operations- Sydney, Australia

Would you like to play a key role in digital wallet and associated card products? Are you interested in joining a globally diverse FinTech organization? Join Western Union as Senior Manager Wallet Operations.

Western Union powers your pursuit.

​As a Senior Manager Wallet Operations, you will be responsible for overseeing and optimizing our end-to-end payment processes. This role will focus on settlement, wallet operations, chargebacks and disputes, and exception reporting, ensuring seamless financial transactions, regulatory compliance, and operational efficiency. The ideal candidate will combine strong analytical skills with deep knowledge of payment systems and a proactive approach to risk management.

Role Responsibilities:

• Settlement management: Oversee daily settlement processes across multiple payment channels, ensuring accuracy and timeliness.
• Wallet operations: Manage digital wallet functionality, including funding, withdrawals, reconciliations, and user experience improvements.
• Chargebacks and disputes: Lead the resolution process for chargebacks and disputes, liaising with card networks, banks, and customers to minimize losses.
• Exception reporting: Develop and maintain robust exception reporting frameworks to identify anomalies, mitigate risks, and drive corrective actions.
• Compliance and risk oversight: Ensure adherence to regulatory requirements, internal controls, and industry best practices.
• Process improvement: Continuously evaluate workflows, implement automation, and enhance operational efficiency.
• Cross-functional collaboration: Partner with Finance, Product, Engineering, and Customer Support teams to align payment operations with business goals.

Role Requirements:

• Bachelor’s degree in Finance, Business, Economics, or related field; advanced degree preferred.
• 5+ years of experience in payment operations, settlement, or financial services.
• Strong knowledge of digital wallets, card networks, chargeback processes, and dispute resolution.
• Proven expertise in exception reporting, reconciliation, and risk management.
• Excellent analytical, problem-solving, and communication skills.
• Experience with payment platforms, ERP systems, and reporting tools.
• Leadership experience with the ability to manage and motivate teams.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations.

You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Australia specific benefits include:

• Life / Accident Coverage
• Superannuation Plan
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.