About Keyfactor
Our mission is to securely connect the world — humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world's largest enterprises and government agencies take control of the cryptographic identities that safeguard every digital interaction. Behind the platform is a global team of people who care deeply about the work and each other — moving fast, thinking big, and showing up for one another every day. If you're looking for work that matters and a team that brings out your best, we hope you'll trust your future with Keyfactor!
Title: Senior Partner Enablement Manager
Location: Singapore (contracted via Employer of Record) or Australia (Remote)
Experience: Mid Level
Job Function: Professional Services
Employment Type: Full-Time
Industry: Computer & Network Security
Travel Requirements: <25%
About the position
The Career-Level Partner Enablement Manager collaborates on implementing strategic initiatives for our advanced partner ecosystem, ensuring key regional partners have the tools, training, and resources needed for successful product or service delivery.
The position is based in Singapore and will be contracted through our Employer of Record. Applicants must hold valid Right to Work in Singapore.
Job Responsibilities
- Deliver partner trainings of Keyfactor solutions, services, and best practices.
- Collaborate on the design and delivery of training programs to educate partners about our products, services, positioning, competitive advantages, etc.
- Collaborate on the creation and curation of training content, including presentations, webinars, and product guides, tailored to different partner segments.
- Collaborate in defining and tracking key performance indicators to evaluate the effectiveness of partner enablement programs.
- Provide regular reports and insights to management regarding partner performance and the impact of enablement initiatives.
- Build strong relationships with advanced regional partners, and act as a primary point of contact and technical champion for partner inquiries and issues.
- Provide ongoing support to partners, address technical questions, and help them overcome any obstacles.
- Navigate the transition of projects from partner delivery to Keyfactor Support/Customer Success Teams in a steady state handoff.
- Act as the primary point of contact for partner inquiries, concerns, and escalations, addressing their needs promptly and effectively.
- Validate business goals are defined and attained.
- Reduce the time to value through structured project playbooks.
- Collaborate with the sales and global service teams to ensure that partners have the necessary resources to effectively scope and deliver Keyfactor projects.
- Participate in cross-functional meetings to align on business priorities and ensure consistent messaging to partners.
Minimum Qualifications, Education, and Skills
- Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or related field; or equivalent experience.
- Comprehensive understanding of IT frameworks and standards.
- In-depth knowledge of company operations, industry regulations, and advanced methodologies.
- Ability to analyze complex issues and contribute to strategic initiatives.
- Experience in large enterprise IT environments (via services delivery, consulting, or technical sales enablement).
- Strong consultation skills with customers, partners, and other external stakeholders.
- Moderate proficiency with Windows Server operating systems.
- Understanding of core networking and infrastructure fundamentals.
- Moderate technical troubleshooting and problem-solving skills.
- Effective time management and prioritization skills with the most complex partner deployments.
- Moderate knowledge of Active Directory Certificate Services and Active Directory Federation Services.
- Proficiency with Unix/Linux.
- Moderate scripting development using various Microsoft tools (SQL, Powershell, etc.).
- Willingness to learn new product stacks, technologies, and APIs as needed.
- Competency with Microsoft 365.
- Knowledge of Kerberos protocol - OAuth authentication.
- Knowledge of EJBCA product stack.
- Ability to lead small projects, innovate within the role, and provide training to peers. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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