Senior Product Consultant (Pre-Sales) (SaaS)

So you might ask, who's CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR's Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022-2025.

We saw significant growth in 2025 and that's not about to change. We are on track to break records in 2026, scaling at pace, making this the perfect time to join CreditorWatch.

✅ Empower Australian businesses to trade confidently with their customers.

🏆 We aim to be number one in our industry by delivering unique data insights and innovative products.

As a Product Consultant in the Product Delivery team, you work closely with customers and the Sales team to support successful adoption of CreditorWatch SaaS products, including Apply Easy, Collect and PPSR. You partner in pre‑sales to understand customer needs, scope solutions and plan effective implementations.

This is a hands‑on, customer‑facing role requiring strong product knowledge and delivery capability. You manage implementations end‑to‑end, from solution scoping through configuration, training and go‑live, ensuring customer requirements are met using existing product functionality.

You act as a trusted product expert for both customers and internal teams, leading premium implementations for key accounts, including more complex or bespoke solutions, and supporting long‑term customer success.

You'll report directly to the Delivery Lead in this role.

Please note, it's a full-time opportunity offering hybrid working conditions out of our Sydney CBD Office.

Some of your responsibilities include and are not limited to:

Delivery

• Manage customer implementations in line with agreed Implementation Plans, providing clear updates on progress and next steps
• Lead large and complex implementations over extended timeframes, maintaining strong communication and relationships with key customers
• Create clear Build Requests for internal delivery teams and coordinate closely with Solution Architects on API or technical requirements
• Deliver customer product training and support successful configuration and go‑live
• Provide Level 2 support by assessing product versus user issues and escalating where required
• Identify and implement process improvements, maintain documentation, and ensure compliance with security and regulatory requirements

Pre‑Sales

• Conduct detailed discovery sessions to understand customer requirements and business objectives
• Deliver tailored product demonstrations aligned to customer needs
• Design and propose innovative or bespoke solutions for premium customers in collaboration with architects and product teams
• Clearly articulate product capabilities, benefits and limitations in the context of customer objectives
• Develop detailed Implementation Plans outlining scope, timelines, responsibilities and deliverables

Our ideal candidate

• 3-5 years demonstrated experience with configuring, supporting or selling SaaS solutions 
• Project Management or Project Co-ordination experience will be highly regarded 
• Understanding of the entire credit onboarding process in order to facilitate recommendations to a customer 
• Prior experience working with digital credit applications will be highly sought after  
• Strong communication and interpersonal skills  
• Strong knowledge of the Credit Management Industry 
• Experience working within the Fintech or Accounting will be highly regarded 
• Excellent problem-solving and analytical skills  

🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!

📲 Phone Credits - We pay you $50 per month to put towards your plans - how good.

❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.

👩🏻‍⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process – We like to keep it simple!

1. Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match!
2. Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
3. Functional Meeting – Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations.
4. Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.