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About Us
At CommBank, we’re committed to helping people and businesses move forward financially. Our Group Fraud and Scam Technology, Group Security leads the way in applying cutting-edge technology and operations across the bank, from customer-facing platforms to internal tools. Join a team recognised for its world-class infrastructure, agile processes, and innovation in digital banking.
About The Role
As a Senior Product Designer, you’ll play a pivotal role in shaping customer experiences across our Fraud and Scam Management Platform. You’ll lead discovery and design efforts, collaborate with cross-functional teams, and ensure solutions are both desirable and technically feasible.
Key Responsibilities
Lead discovery and research to uncover customer problems and inform product strategy
Translate insights into user flows, prototypes, and specifications
Design wireframes and documentation aligned with our design system
Apply systems and design thinking to digital and physical service environments
Champion inclusive, accessible, and customer-centric design
Contribute to product strategy and roadmap using data and design thinking
Facilitate design critiques and agile ceremonies
Evolve our design system for scalability and consistency
Measure post-launch impact and iterate based on insights
You’ll work closely with technical delivery squad
Experience & Skills
Essential:
Proven experience designing digital products end-to-end in cross-functional teams
Expertise in at least one domain:
Cards (AS2805, ISO8583, 3Ds, Tokenisation etc)
GenAI
Payment (NPP, MPS, Digital banking)
Graphic DB
CommBiz
Pega case management and design
Strong SQL and data analysis skills
Experience with system integration (API, Kafka, MQ, TCP/IP)
Excellent communication and stakeholder management skills
Desirable:
Fraud and Scam domain knowledge
SAS Fraud Management experience
Experience with ETL, PRM, migration projects
Agile methodology exposure
Familiarity with vendors like MasterCard, Visa, DXC, FIS, Ethoca, Fircosoft, RSA, Pegasus
Ready to make a difference in financial security and customer experience? Apply now!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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