Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.
The role
League’s platform enables our customers to offer highly engaging and personalized health experiences to their users. The Apps and Solutions (A&S) Senior Product Manager is a customer-facing role that is instrumental in helping define the long term strategy and roadmaps of some of the most complex applications powered by League.
In this role you are responsible for building and maintaining strong relationships with client leaders and fellow PMs, ensuring a deep understanding of their priorities, smooth implementations and delivery of features, expert product solutioning, professional and timely client communication, and executing strong product judgment.
In this role you may work with one or multiple customers or prospects and may move from customer to customer as League grows. You will lean into solutions that leverage the broad range of capabilities in the League platform. When custom solutioning is required you will partner with design, engineering, strategy and your product peers to assure you are formulating solutions that are engaging, cohesive and help people lead healthier happier lives.
In this role you will closely track client metrics to track solution health and participate in organizational product reviews to lend your expertise to the solutions that other PMs are developing.
In this role, you will:
- Manage the roadmap for various A&S customers, identifying opportunities to create new capabilities or optimizations of existing capabilities.
- Develop the client relationship via offering, educating and delivering League solutions, and promoting the client’s vision and needs within League.
- Run product discovery, compile product requirements, and solicit engineering feedback to create solution definitions that are strategic and compelling
- Serve as a subject matter expert on League platform capabilities, and evangelize the value of the League platform to stakeholders.
- Proactively manage and prioritize the backlog of enhancements
- Monitor engagement with the applications you are managing and identify opportunities to create value and exceed our goals
- Communicating effectively and clearly articulating trade-offs to internal and external leadership
- Define requirements and value proposition of custom features and complex capability deployments
- Define requirements and value proposition of custom features and complex capability deployments
- Monitor application performance and identify opportunities to create more value and exceed our goals
- Partner with Account Management to be the primary Product Management point of contact with our customer
About You:
- 5+ Years of Product Management experience
- Digital Healthcare experience, experience with the Payer market is preferred
- Exceptional client management skills — ensuring requirements are accurately captured, communication is clear, and relationships are developed
- Expert at balancing client requests with organizational goals.
- Expert level feature solutioning that includes soliciting internal stakeholder feedback
- Experience working with large engineering teams of different types including SI’s.
- Experience working at a platform company, or on the implementation of platforms
- Agile expertise
- Believe in tightening every feedback loop regarding the product (e.g. release often, release early, talk to customers, Minimal Marketable Product, etc.)
- Experience working with large corporate clients and communicating with corporate leaders
- Strong Client Management skills — ensuring requirements are accurately captured, communication is clear, and expectations properly managed
- Excellent communication, presentation, interpersonal and analytical skills
- Demonstrated problem-solving skills and business acumen required
- Ability to quickly learn and gain proficiency in areas with limited experience
- Passionate about Generative AI and its potential to accelerate product workflows and improve customer experience.
- You thrive in a fast paced environment where priorities rapidly shift and needs often compete.
Security-Related Responsibilities
- Compliance with Information Security Policies
- Compliance with League’s secure coding practice
- Responsibility and accountability for executing League's policies and procedures
- Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you are an individual in need of assistance at any time during our recruitment process, please contact us at [email protected].
- You should receive a confirmation email after submitting your application.
- A recruiter (not a computer) reviews all applications at League.
- If we see alignment with League's needs, a recruiter will reach out to learn more about your goals. The recruiter will also share the team-specific interview process depending on the roles you are exploring.
- The final step is an offer, which we hope you will accept!
- Prior to joining us, we conduct reference and background checks. Additional checks could be required for US Candidates, depending on the role you are exploring.
- Learn about our platform, leadership team and partners
- Highmark Health, Google Cloud, League: new digital front door to seamless care
- Former Providence President and Workday EVP of Corporate Strategy join League Board of Directors
- League raises $95 million USD in Series C to build world’s leading healthcare CX platform
- Forbes x League: The Platformization Of Healthcare Is Here
- Fast Company x League: If we want better innovations in healthtech, we need more competition
Work Location:
We have a mix of office-centric roles based in our vibrant Toronto office, and remote-eligible roles based anywhere in Canada or US. Each job posting will indicate where the role will be based. Regardless of the role’s posted location, all Toronto-area Leaguers (living within 65 km of our downtown HQ) collaborate in-office Monday through Thursday. Depending on your distance to the office, you’ll enjoy 10 or 20 Flexible Remote Days each quarter for focus and deep-work time. We are committed to fostering a meaningful work environment and connections for all Leaguers regardless of location.
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