Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.
Providing innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. Sinch is the number one choice for easy and engaging business messaging.
We are seeking a dynamic Senior Product Manager with deep understanding of the MarTech space to join our team. This role will involve defining, building & taking to market an innovative multichannel workflows and customer journeys capability that empower businesses to connect with their customers at scale, driving substantial growth through automated conversational-messaging pathways.
Key responsibilities:
- Develop & Innovate: Lead the development of a new interface which helps transform how brands engage with the digital consumer via intuitive, flexible, and impactful customer journeys & workflows.
- Market Analysis: Conduct thorough market research to understand customer needs and stay ahead of industry trends in automated marketing and customer engagement.
- Cross-Functional Collaboration: Work closely with engineering, design, marketing, and sales teams to bring product visions to life.
- Product Strategy: Define and execute a product strategy that drives scalable growth and aligns with the company’s goals.
- Customer-Centric Design: Ensure product is user-friendly, intuitive and effectively meets the needs of both businesses and their customers.
- Performance Metrics: Establish and monitor key performance metrics to evaluate product effectiveness and identify areas for improvement.
- Thought Leadership: Serve as a subject matter expert in automated marketing pathways, sharing knowledge and insights both internally and externally.
The successful candidate will possess the following skills and attributes:
- Extensiveproduct management experience in a relevant field, with a strong focus on marketing buyers, customer engagement, and email/ marketing automation. Ideally worked as PM in Martech/ Customer-engagement space.
- Proficient in the latest technologies and trends in digital marketing and automation/ Martech/ marketing-automation.
- Exceptional ability to develop strategies that align with business goals and drive product growth.
- Excellent communication and interpersonal skills, capable of working collaboratively with diverse teams.
- Strong analytical and problem-solving skills with a customer-focused approach.
- Bachelor’s or Master’s degree in software, Business, Marketing, Technology, or a related field is preferred.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering:
- WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
- PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- CELEBRATE YOURSELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
- TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
- TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
- TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.
