Senior Program Manager - Transformation

• Location: Sydney (preferred), Melbourne, Brisbane, Adelaide, Perth
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

We’re looking for a Business Program Manager to lead the business delivery of our New Insurance Platform (NIP) across AUSPAC. This is a critical leadership role, partnering closely with technology and senior stakeholders to ensure business outcomes are clearly defined, delivered, and embedded successfully.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Acting as the senior business owner for the program, you will shape how we design, build and transition to a new platform that supports our future growth. Working across product, operations, and transformation teams, you’ll lead through complexity, ensuring strong governance, clear direction, and successful outcomes.

You will:

• Act as the accountable business owner for the New Insurance Platform, ensuring delivery aligns to business objectives, scope, and transformation strategy
• Lead end-to-end discovery, defining business processes, product requirements, data impacts, and regulatory considerations
• Oversee product streams across multiple tranches, ensuring alignment between product intent, platform capability, and business outcomes
• Own and drive the business readiness approach, ensuring teams are prepared for go-live across all impacted business areas
• Manage governance, risk, and issues, including RAID oversight and providing clear executive decision support
• Lead senior stakeholder engagement across QBE, Elders, and delivery partners, while supporting go-live decisions and transition into BAU and hypercare

About you

To be successful in this role you will have:

• Experience leading large-scale business transformation programs within complex organisations (ideally insurance or financial services)
• Strong experience owning discovery, business readiness, and operating model change
• Proven ability to work as a senior counterpart to technology delivery, influencing across business and delivery teams
• Deep understanding of governance, risk management (RAID), and executive decision frameworks
• Exceptional stakeholder engagement skills, with the ability to influence at executive level
• Strong commercial judgement and the ability to navigate complexity, ambiguity, and competing priorities

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here. 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.