Senior Sales Engineer - Hybrid

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

Commerce is looking for an experienced Senior Sales Engineer (SE) to take a high-impact, high-visibility role facilitating the company's sales growth. The SE works closely with our Account Executives throughout the sales process assisting with product demonstrations, recommending solutions, and providing industry and product expertise to our prospects. In addition, the SE acts as a product evangelist, educating the sales team on product, implementation, training, and service best practices. Demonstrating our solutions both in virtual and live meetings is required to ensure that our Account Executives have the technical support they need throughout the sales cycle. A wide degree of creativity and latitude is expected.

• Educate prospects on the suite of Commerce brands (BigCommerce, Feedonomics and Makeswift) by providing a consultative, best practices approach, including analysis and analytics to match prospect’s business and technical requirements

• Conduct needs analysis and technical scoping sessions with prospective customers to gather and document key requirements

• Become fluent in competitive positioning and be effective in differentiating the Commerce solutions in the marketplace.

• Provide pre-sales technical consulting to the Sales staff by participating in online demonstrations, conference calls, and site visits with our Account Executives

• Document all customer questions to ensure immediate follow-up on all outstanding issues

• Become a trusted advisor and the voice of our prospects and partners to Sales and Marketing teams

• Work closely with the Account Executives to respond to proposals and RFPs to ensure that all technical information and recommendations address the client’s requirements.

• Support our partner ecosystem, including Design and Technology partners, in developing custom solutions to meet prospect needs

• Collaborate with Product Management, Engineering, Client Services, and Marketing teams to ensure that newly released features are understood and continue strengthening our value proposition. 

• Lead initiatives to facilitate smoother and faster sales cycles and higher win rates.

• Ability to travel at different times during the year, usually 1-2 days per visit, to support prospects, partners, and industry events.

• 5+ years of Sales/Solutions Engineering experience in a relevant market

• BA/BS in technology or equivalent experience required

• Strong knowledge of web technologies, including HTML, CSS, JavaScript, and JSON. 

• Comfortable with a consultative presentation to C-level business executives and detailed, in-depth discussions with a technical audience. 

• Experience with commerce solutions and applications, including POS, product catalogs, order management, ERP, and payment gateways. 

• Sales methodology and Solution selling training a plus

• Charismatic and energetic self-starting personality

• Ability to collaborate with and motivate multiple groups toward accomplishing a task

• Experienced in solution architecting, project scoping, and product demonstration skills

• Strong verbal, presentation, written, and organizational skills with a passion for winning

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At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.