Rapid7 Logo

Rapid7

Senior Service Desk Technician

Reposted Yesterday
Be an Early Applicant
Remote
Hybrid
Hiring Remotely in Melbourne, Victoria
Junior
Remote
Hybrid
Hiring Remotely in Melbourne, Victoria
Junior
As a Senior Service Desk Technician at Rapid7, you will act as the main point of contact for IT services, provide outstanding support to users, manage onboarding and offboarding processes, and work on projects to improve IT services.
The summary above was generated by AI

Rapid7 is looking for a creative, high-energy, motivated individual to join our savvy Service Experience team who understands that technology is meant to empower people. We change and pivot at a rapid pace so the ability to be adaptable will be a great asset to the team. You will be part of a community which is fanatical about security and on a mission to make an impact in the global technology ecosystem.
About the Team
We are a global Service Experience team that provides IT support and services within Rapid7. We empower our internal stakeholders with the technology they need to drive impact and bring value to our customers.
About the Role
To provide a single point of contact for all internal IT services and support primarily in the APAC region. To deliver stellar customer experience in supporting our users across a variety of tools, services and platforms. Timely and effective resolutions are expected while ensuring that key performance targets are met.
In this role, you will:

  • Be challenged everyday as you use new and existing tools and technologies to resolve problems
  • Act as single point of contact, recording necessary requests, triaging and providing local and remote support to our internal business partners globally
  • Onboard new moose following our global onboarding process with great focus on new hire experience
  • Be supported and encouraged to develop technical skills and get certified in areas that interests you and take disciplined risks
  • Collaborate with extended teams on noteworthy projects
  • Configure, troubleshoot, test and deploy hardware solutions
  • Manage and maintain hardware inventory, including procurement of goods and services, asset tracking and lifecycle management to support our internal operations
  • Manage the logistics on asset retrievals during offboarding and replacements
  • License management and account creation
  • Provide IT support and assistance during in-house events and technical conferences
  • Be a key team member with implementing new processes, procedures and releases
  • Be a part of a culture of overall wellness within our office


The skills you'll bring include:

  • 2-3 years of experience in an IT Service Desk, End-User Support or Help Desk capacity
  • Strong endpoint skills, instincts and fundamentals for Mac and Windows
  • Solid experience troubleshooting, repairing and upgrading hardware components
  • Familiarity with hardware diagnostics tools and best practices for preventive maintenance
  • Experience managing and maintaining conference room technology
  • Proficient in SaaS applications such as Okta, GSuite, Slack, DialPad and Zoom or similar apps as well as Active Directory experience
  • Experienced in remote deployment and MDM systems - ie Jamf, Automox or similar
  • Demonstrable experience in incident management, troubleshooting and remote assistance
  • Strong documentation skills
  • Good level of understanding of license management, asset management and tracking
  • Exposure to virtualized computing environment - ie VMware or similar
  • Creative approach to problem solving; divergent thinking
  • Self-starter with exceptional interpersonal skills focusing on rapport building and user experience
  • Inquisitive and excited to learn and try new technologies
  • Has a strong desire to continually learn and grow professionally
  • Working for a global company and being flexible with your work schedule to support different time zones as well as flexibility to travel and support another office as needed
  • Ability to communicate effectively in the English language


Desirable but not essential:

  • University degree
  • ITIL/ Microsoft/ CompTIA+ certified
  • Onboarding experience
  • Linux experience


We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.
Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories.
We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever's next.
Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
#LI-PB1

Similar Jobs at Rapid7

Yesterday
Remote
Hybrid
Australia
Mid level
Mid level
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
The Product Security Consultant evaluates IT architecture, deploys Rapid7 products, automates solutions, and communicates best practices to clients while supporting sales efforts.
Top Skills: AWSGoogle Cloud PlatformLinuxmacOSAzureMicrosoft Windows ServerPowershellPythonSQL
4 Days Ago
Remote
Hybrid
Melbourne, Victoria, AUS
Senior level
Senior level
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As a Senior Detection & Response Analyst, you will investigate and triage security events, assist with incident response, and analyse forensic artifacts using Rapid7 tools.
Top Skills: BloodhoundMetasploitMimikatzRapid7
6 Days Ago
Remote
Hybrid
Melbourne, Victoria, AUS
Mid level
Mid level
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
As a Detection & Response Analyst, you will investigate security alerts, analyze malicious activities using SIEM tools, and assist in incident response to ensure customer security.
Top Skills: InsightidrMetasploitMimikatzSIEM

What you need to know about the Sydney Tech Scene

From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account