Key Responsibilities
- Lead end-to-end testing activities for ServiceNow implementations, upgrades, and enhancements
- Develop and maintain test strategies, test plans, and test cases aligned to business and technical requirements
- Execute functional, regression, system integration, and user acceptance testing (UAT) for ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or custom applications
- Perform API, workflow, and integration testing across ServiceNow and third-party systems
- Design, develop, and maintain automated test scripts using ServiceNow ATF and/or external automation tools
- Identify, log, track, and retest defects using tools such as ServiceNow, JIRA, or Azure DevOps
- Collaborate with developers and architects to validate fixes and ensure high-quality releases
- Provide guidance and mentoring to junior testers and contribute to test process improvements
- Participate in release planning, sprint reviews, and retrospectives within Agile delivery teams
- Ensure testing practices comply with organisational quality standards and best practices
- 5+ years of experience in software testing, with at least 3 years focused on ServiceNow platforms
- Hands-on experience testing ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, CMDB)
- Strong experience with ServiceNow Automated Test Framework (ATF) and manual testing techniques
- Experience testing integrations
- Proven experience working in Agile/Scrum delivery environments
- Solid understanding of ServiceNow architecture, workflows, business rules, and scripting concepts
- Experience with defect tracking and test management tools
- Strong analytical, problem-solving, and communication skills
Life at Versent
We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth. We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.
We also offer our team:
Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.
Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.
Access to Benefits That Fit Your Life: From salary packaging and purchased leave to novated leasing options, we offer a range of benefits designed to suit different lifestyles and priorities. There’s something for everyone.
Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.
Connection: Regular social activities across your team and the organisation.
Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do!
Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.
At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you believe this opportunity is where you can thrive, don't be shy and apply!
If you require any accommodations throughout the interview process, please get in touch with us by emailing [email protected].
Top Skills
Versent Sydney, New South Wales, AUS Office
Level 11/111 Elizabeth Street, , Sydney, NSW , Australia, 2000
