Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Solution Consultant
Location: Sydney, Canberra or Brisbane
Helping Australian and New Zealand Organisations Deliver Better Experiences with AI
At Genesys, we work with organisations across Australia and New Zealand to simplify complexity, improve customer outcomes, and make experience a competitive advantage. As a Senior Solution Consultant, you’ll play a critical role in helping customers understand how AI-powered Experience Orchestration can deliver real, measurable business value — not just technical change.
This is a senior, consultative role suited to someone who enjoys working closely with customers, can hold their own in executive conversations, and knows how to connect technology decisions to commercial and operational outcomes.
The Role
As a Senior Solution Consultant, you are a trusted advisor within the Genesys pre-sales team. You partner with Sales, Value Consulting, and our regional partner ecosystem to help customers make confident decisions about their customer experience strategy.
Your focus is not on product features alone, but on helping organisations understand:
Where they are today
What outcomes they are trying to achieve
How AI and Experience Orchestration can help them get there
You’ll work across a mix of enterprise and upper mid-market customers, supporting complex sales engagements where credibility, clarity, and practical insight matter.
What You’ll Be Responsible For
Leading Discovery and Shaping Outcomes
Engage business and technical stakeholders to understand CX strategy, operational challenges, and success measures
Facilitate structured discovery workshops that identify gaps, opportunities, and value drivers
Connect Genesys capabilities to outcomes such as improved CSAT, reduced cost-to-serve, better agent engagement, and increased agility
Demonstrating AI-Powered Experience Orchestration
Design and deliver tailored demonstrations that show how Genesys AI works in real customer scenarios
Explain concepts such as Agentic AI, predictive intelligence, and automation in a clear, practical way
Adapt your approach for different audiences, from operational leaders through to C-level executives
Supporting Complex Sales Cycles
Act as the solution lead on medium to large opportunities
Partner with Sales, Value Consultants, Services, and Partners to build strong, customer-centric proposals
Contribute to RFx responses with a focus on differentiation, confidence, and value
Providing Clear Solution Direction
Develop solution architectures and experience roadmaps that align with customer priorities
Balance innovation with practicality, security, and long-term sustainability
Support a smooth handover to delivery teams by setting clear expectations and success criteria
What We’re Looking For
You bring a commercially aware, consultative mindset and are comfortable operating in ambiguous, customer-facing environments. You’re confident engaging senior stakeholders and know how to translate complexity into clarity.
You’ll likely have:
5+ years’ experience in a solution consulting, pre-sales, or CX advisory role
Experience working with cloud or SaaS platforms, ideally in CX, CCaaS, CRM, or digital engagement
A solid understanding of AI concepts such as Conversational AI, LLMs, predictive models, and automation
Strong presentation and facilitation skills, with experience running customer workshops
The ability to work autonomously while collaborating effectively across teams
Experience That’s Helpful (But Not Essential)
Exposure to Experience Orchestration, Agentic AI, or Generative AI use cases
Familiarity with integrations, APIs, and modern cloud architectures
Experience with platforms such as AWS, Salesforce, or ServiceNow
Knowledge of CX domains including workforce engagement, digital channels, analytics, or compliance
Why Join Genesys
Genesys is a recognised leader in AI-powered Experience Orchestration, working with organisations across ANZ to modernise customer experience at scale.
You’ll be joining:
A collaborative and experienced ANZ sales and pre-sales team
An organisation that values practical outcomes over hype
A culture that supports learning, coaching, and professional growth
A role where you can influence meaningful customer change
We’re looking for people who are credible, curious, and committed — professionals who enjoy solving problems, building trust, and delivering results.
Additional Information
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in Australia.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
