About Us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description- Shape the future of inflight experience – play a pivotal role in influencing how millions of customers experience travel, from cabin design through to service delivery
- Work at the intersection of data, strategy, and innovation – translate insights into decisions that directly impact customer satisfaction and commercial performance
- Fulltime role based at our Mascot Campus
At Qantas, we’re constantly challenging ourselves to reinvent the future—finding new ways to connect with customers and enhance their journey. From our humble beginnings in the Queensland outback in 1920 to becoming a global airline, we’ve always taken pride in pushing boundaries.
As part of the Inflight Customer Experience (CX) team, you will be involved in shaping the entire onboard journey—from the moment a customer steps into the aircraft to when they disembark.
As Senior Strategy Analyst, Inflight Experience, you'll use your analytical skills and strategic mindset to uncover insights that drive customer experience improvements. You’ll work across commercial, customer, and operational datasets to identify opportunities, influence decisions, and enhance how we prioritise and measure impact.
This is a great opportunity for someone who thrives on solving complex problems, enjoys working cross-functionally, and is passionate about customer experience and innovation.
What you’ll bring
- Strong analytical and research skills with the ability to turn complex data into clear, actionable insights
- Structured problem-solving and a well-honed consultative approach (e.g. needs gathering, workshop design, recommendations)
- Advanced PowerPoint skills to communicate strategy and insights at all levels
- Ability to source, clean, and analyse data (Excel required; Power BI, SQL, Qualtrics desirable)
- Strong stakeholder engagement and interpersonal skills
- A relevant tertiary qualification (Business, Finance, IT, Communications, or similar)
- Passion for aviation and physical experience design is a bonus
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close Wednesday 3rd September
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
