Lyra Technology Group Logo

Lyra Technology Group

Senior Support Analyst

Posted 24 Days Ago
Be an Early Applicant
Sydney, New South Wales
Senior level
Sydney, New South Wales
Senior level
As a Senior Support Analyst, you will provide technical leadership, support analysts, design network architectures, implement cybersecurity measures, and maintain client systems.
The summary above was generated by AI

Since 1996, Centrered has been part of the Canberra community providing quality managed IT and professional services. Our core values are critical to our continued success and underpin our approach to all aspects of our work

About Your Team
Managed Services is the reason we’re all here –they are the heart and soul of Centrered. They set the bar for exceptional client experiences and are
the face of IT in our client’s businesses

About Your Role
As a senior member of Managed Services, you will be the primary point of contact for service escalation. You will support analysts and therefore clients to make the most of their IT environment under contractual or other arrangements. You can easily and seamlessly recognize the impact of
identifying root cause analyze and on-the-spot fixes.

Your Day to Day
Within this role, allocated tasks will vary with specific clients; including, but not limited to:

Technical leadership and guidance provided to Support Analysts, including any pod leadership
requirements.
· Contribute to the design, planning & enhancing of ICT network architectures along with defining related
costs based on customer requirements.
· Support the ‘security first’ business practice, implementing cyber security initiatives as required.
· Installation and configuration of equipment such as routers, firewalls, switches, cabling, and network
devices.
· Supporting managed client systems by providing 3rd level escalation support to Managed Services
Analysts as required.
· Proactively drive and leverage existing and new technologies to achieve business outcomes.
· Proactively drive and promote a continuous and accurate documentation culture within Centrered.
· Undertake capacity planning and reporting on core systems.
· Maintain core server architecture, patching, updates, servicing, and planned upgrades.
· Maintenance and management of Microsoft 365 environments.
· Maintenance and management of Backup solutions.
· Analyse problems, including root cause analysis.
· Provide telephone, face-to-face and remote support to clients, including site visits.
· Ability to provide on-call support on a rotational basis.
· Maintain and enhance existing client relationships by providing consistent and responsive support and a
professional level of service.
· Lead teamwork and collaboration for the success of clients through the POD or any other structure(s) in
place, including the maintenance of customer facing documentation and resources.
· Actively engage and role model collaborative work practices across all teams.
· Lead and Mentor Incident, Problem & Change Management.

Your Technical Skills
You will have these or be able to work towards these:

· Certificate III in Information Technology
· Microsoft 365 Fundamentals
· Microsoft 365 Certified: Modern Desktop Administrator Associate
· Microsoft 365 Certified: Messaging Administrator Associate
· Microsoft 365 Certified: Teams Administrator Associate
· Microsoft 365 Certified: Developer Associate
· Windows 10 / 11 experience
· Server 2012 -2019 experience

In addition, you will work towards:

· Microsoft 365 Certified: Identity and Access Administrator
· Microsoft 365 Certified: Security Administrator Associate
· Microsoft 365 Certified: Enterprise Administrator Expert

Top Skills

Firewalls
Microsoft 365
Network Devices
Routers
Server 2012
Server 2019
Switches
Windows 10
Windows 11

Similar Jobs

2 Days Ago
Remote
Sydney, New South Wales, AUS
Expert/Leader
Expert/Leader
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
As a Principal Machine Learning Engineer, you will lead AI and ML projects, mentor engineers, and solve complex architecture challenges to improve IT operations at Atlassian.
Top Skills: AWSJavaKerasKotlinNumpyPandasPythonPyTorchSci-Kit-LearnTensorFlow
2 Days Ago
Remote
Hybrid
Sydney, New South Wales, AUS
Mid level
Mid level
Artificial Intelligence • Cloud • Digital Media • Machine Learning • Mobile • Software • Design
The Accessibility Compliance Analyst will lead compliance strategy, manage risks, and collaborate across teams to enhance product accessibility and compliance with regulations.
Top Skills: Accessibility Auditing ToolsAtag 2.0Wcag 2.2 Aa
2 Days Ago
Remote
Hybrid
Sydney, New South Wales, AUS
Senior level
Senior level
Artificial Intelligence • Cloud • Digital Media • Machine Learning • Mobile • Software • Design
The Lead Machine Learning Engineer will co-own and deliver the AI/ML roadmap, collaborate on machine learning projects, and advocate for AI/ML across teams in the Content group.
Top Skills: AnyscaleDockerKubernetesPythonPyTorchSQLWeightsandbiases

What you need to know about the Sydney Tech Scene

From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account