Senior Systems Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are looking for a Senior Systems Engineering to join our Australian-based Systems Engineering team. We are a team of diverse skilled engineers who build and manage our various clouds which host our customer ServiceNow environments - including our commercial clouds hosted on Azure, AWS, GCP & our own internal private cloud, as well as our regulated Australian sovereign cloud. Our team manage the infrastructure and products which power our cloud.
What you get to do in this role
The systems we build run on a variety of cloud providers, and we have a high focus on automated, code-defined solutions. You will get the opportunity to work in all the major public clouds, implementing solutions via code, while also gaining understanding of underlying infrastructure technologies such as DNS, LDAP, Linux, messaging systems among a few. You will be part of a supportive and collaborative team that forms part of a great wider organisation that puts a high priority on personal growth and offers great perks. In the team, you will get the opportunity to:

• Manage enterprise infrastructure at scale with code utilising Terraform on public cloud (Azure, AWS & Google Cloud) as we rapidly expand our offerings around the globe
• Develop and onboard new services into our environment utilising languages such as Go and Python, and automation tools such as Puppet and Ansible
• Define unique solutions which have a real impact on our customers and meet their functional and security needs
• Work on our next generation of software offerings such as Kubernetes as we aim to have our entire environment be fully code defined
• Research and implement new open-source and commercial tools, technologies and methodologies
• Collaborate with our peer teams such as SRE, networking and System Administrators to ensure stability of our environment

Qualifications
To be successful in this role you have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry (advantage)
• Software-defined systems background, having experience writing code to automate and provision infrastructure
• A learning mindset, with motivation to learn a diverse set of skillsets and bring real improvement to both our internal and external customers
• Technical competencies are some of the below. Not all are mandatory, and we'd love to hear from you if you have experience in a couple of the below:
  • Cloud (Azure, AWS, or GCP)
  • Infra as code (Terraform, cloud formation or similar)
  • Go/Python/Java
  • Kubernetes administration and development
  • Infrastructure management (e.g some but not all of Linux, networking, virtualisation, DNS)

Note : Australian Citizenship and the capability to obtain a baseline security clearance is a requirement for this role.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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