At Amperity, our AI-powered Customer Data Cloud empowers organizations to delight their customers and create differentiated experiences. Our multi-patented technology helps over 400 leading global brands like Alaska Airlines and DICK'S Sporting Goods drive revenue growth and meaningful customer experiences. We help users unlock the value of all of their customer data with simplicity and speed. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute and grow. We're looking for talented individuals from diverse backgrounds to help us eliminate data bottlenecks and accelerate business impact for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll be part of a fast-growing team solving critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk.
The Role
The Technical Account Manager is responsible for ongoing platform value realisation with our customers in the ANZ market. This includes cultivating relationships both internally with your account team and externally with customer teams in developing and executing data-driven strategies.
Your primary goal is to support the account team to drive the value customers receive from the platform, ultimately leading to improved customer retention for Amperity and improved business results for our customers.
The role will work alongside a group of world-class colleagues from Sales, Client Services, Product, Solutions Consulting and other teams to deliver a cohesive and tightly coordinated customer experience. Ensuring that in addition to realising business value beyond expectations, our customers call us their favourite technology and/or service provider.
This role combines a blend of platform advisory and technical delivery, which will require you to consult and implement ongoing solutions to Amperity's customers in line with developed customer value roadmaps and their changing business requirements.
This role will report to our local Area Vice President in Melbourne.
Interesting Problems
- Act as a trusted platform advisor, responsible for mentoring your customers to get the most out of our solution, focusing on product and business domain best practices, driving Amperity best practices, and sharing knowledge throughout the customer organisation.
- Work on a weekly delivery plan to make sure all clients are meeting their value roadmaps and driving adoption. This will include hands on keyboard work and demonstrations guiding our customers within the platform.
- Identify risks in delivering on the agreed-upon value roadmap, the relationship, or commercial arrangement and assist account teams in developing/deploying strategies to mitigate such risks.
- Be informed with current product capabilities, product roadmap and deliver new product features to drive value-add to your customers continuously. Whilst also providing product enhancement requests and feedback.
- Responsible for addressing immediate customer needs, which may include data investigation and workflow management through the platform i.e. root cause analysis.
- Ensure appropriate responses and timeliness resolutions on escalations through coordination with Support, Product, Engineering, & Client Services Management.
About You
- You have 8-10years in a client-facing role, such as consulting, or have had implementation experience onboarding/delivering Enterprise Software.
- You are a strategic MarTech specialist with a deep understanding of how data fuels business success
- You excel at bridging the gap between technical and non-technical stakeholders, making complex data concepts accessible and actionable.
- You anticipate both non-technical & tech-oriented risks and hurdles to achieving customer value goals
- You’re an expert in SQL. Able to construct repeatable SQL queries.
- You’re quick on your feet, projecting confidence and knowing when to tap your account team or other experts for the best possible answer
- You can explain complex concepts simply, present and persuade others to adopt new ways of thinking, becoming a trusted advisor to your customers over time
- You have strong data analysis skills. You are confident in your ability to dig into customer data and extract insights for stakeholders.
- You’re adaptable - you collaborate on design, architecture, and strategy while not being afraid to get into the technical details when needed to drive quality deliverables.
If you’re excited about helping organisations turn customer data clarity into business impact we’d love to hear from you!
Benefits
We offer a comprehensive benefits program that includes company paid healthcare coverage, a communication subsidy, a mobile subsidy, and a self-managed PTO program (in addition to statutory leave and company holidays). To support you in a way that works for you, new hires are eligible for a home office equipment program.
We provide an inclusive environment where you’ll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence.
Amperity is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status
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