Senior Technical Analyst

MAKE IT MEANINGFUL

At Sydney Airport, the future of air travel is shaped by you.

As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”.

Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.

As smart, problem-solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.

Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising.

We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.

About the role 

Sydney Airport is Australia’s busiest and most connected international gateway, and we’re on a mission to deliver world-class passenger experiences through service, efficiency, and innovation. As part of our Group Operations team—the largest and most influential at SYD—you’ll play a pivotal role in shaping the technology that supports our corporate systems and drives seamless airport operations. 
 
We’re seeking a Senior Technical Analyst to join our Corporate Systems team on a 12-Month Max Term Contract. This is a unique opportunity to work across critical platforms like Salesforce CRM, OpenText, and SAP SuccessFactors, providing expert support and integration consultancy. If you're passionate about technology, thrive in dynamic environments, and want to contribute to one of Australia’s most important infrastructure assets, this role offers the chance to make a real impact. 

In this role, you will have the opportunity to… 
 

• Provide expert support across key corporate platforms including Salesforce, SAP SuccessFactors, and OpenText. 

• Deliver technical advice and solutions aligned with business priorities and system architecture standards. 

• Collaborate with internal stakeholders and external vendors to resolve issues and implement enhancements. 

• Represent the Corporate Systems team in projects, ensuring smooth service transitions and support readiness. 

• Analyse business requirements and translate them into functional specifications for system improvements. 

• Manage user access and system security in line with Technology policies and procedures. 

• Monitor and resolve application issues via the Technology Service Desk, including bug fixes, upgrades, and custom development. 

• Train system users and support adoption of new processes and technologies. 

• Participate in the Technology on-call roster to support resolution of critical incidents outside business hours. 

About you 
 

• You hold a tertiary qualification in Technology or Business with a strong tech focus. 

• You bring extensive experience in CRM, HR, and document management systems—Salesforce expertise is highly regarded. 

• You’re skilled in full lifecycle systems analysis, implementation, and support. 

• You have strong documentation and communication skills, with the ability to engage stakeholders at all levels. 

• You thrive in fast-paced environments and can work independently or collaboratively. 

• You’re a proactive problem solver with a passion for continuous improvement and innovation. 

• You have a solid understanding of SaaS and on-premise systems, and how they integrate with business processes. 

• You’re confident managing incidents, changes, and problem tasks in a structured support environment. 

• You build strong relationships across teams and influence outcomes through collaboration and credibility. 

What we offer

To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits, or take a look at our LinkedIn Sydney Airport: Life page.

Make it Amazing

SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.