Senior Technical Process Consultant/ Business Architect

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

As a Senior Technical Process Consultant, you will sit at the intersection of business architecture, data science, and operational strategy. This is not a traditional "business-only" consulting position; you will be tasked with deconstructing complex technical ecosystems—specifically to identify architectural bottlenecks and data silos. By integrating Lean Six Sigma methodologies with modern SDLC practices, you will design future-state workflows that are natively optimised for high-velocity software delivery and AI integration. Your mission is to ensure that process improvements are not just theoretical, but are hard-wired into the client’s technical infrastructure.

In this high-impact, client-facing capacity, you will lead the transformation of core architectural flows, moving clients away from legacy "spaghetti" processes towards streamlined, event-driven environments. You will leverage Process Mining tools to extract and analyse system logs, providing a data-driven blueprint for automation and RPA deployment. Whether you are optimising OSS/BSS integration points or streamlining RAN deployment cycles, your goal is to build scalable, resilient processes that reduce technical debt and maximise the ROI of the client's technology stack. You will act as the primary bridge between C-suite strategic vision and the technical execution of Agile engineering teams.

• Lean SDLC Optimisation: Expert-level ability to apply Lean principles to the Software Development Life Cycle, identifying and removing waste in development, testing, and deployment workflows to accelerate speed-to-market.

• Data-Driven Process Discovery: Hands-on proficiency in Process Mining tools (e.g., Celonis, Signavio) to extract and analyse system event logs, replacing subjective workshops with objective, data-backed architectural insights.

• Technical Flow Re-engineering: Experience in redesigning end-to-end technical flows, specifically addressing bottlenecks within complex Telecommunications environments such as OSS, Core Network, and RAN.

• Agile & DevSecOps Maturity: Proven track record of embedding process improvements within Agile/Scrum frameworks and aligning re-engineered flows with automated CI/CD pipelines and DevSecOps practices.

• Automation & AI Readiness: Ability to architect "automation-first" processes, ensuring data structures and system interfaces (APIs) are primed for RPA, orchestration, and future AI/ML integration.

• Data Governance & Integrity: Skills in managing data lineage and governance to ensure that the information driving process mining and business intelligence is accurate, secure, and compliant.

• Lean Six Sigma Mastery: Practical application of DMAIC methodologies (Black Belt level) to solve complex technical problems, bridging the gap between high-level business strategy and granular system performance.

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks