Senior Workplace Experience Coordinator

What you'll do:

• Serve as the face and ambassador for Workplace Experience in your region, actively promoting the WX brand and fostering a positive and engaging environment across the office
• Lead your region in providing exceptional workplace experiences for all employees and visitors
• Collaborate with key WX program leads (including Virtual) to implement innovative programs that elevate experience practices within Xero
• Create and deliver high-level communications that effectively reach and engage all Xeros
• Coordinate and organise global events, activations and programs such as team off sites that enhance employee engagement and promote a positive workplace culture
• Partner closely with the wider WX teams in each location to deliver experiences as required
• Partner with cross-functional teams (PX, IT, Wellbeing) to ensure alignment of workplace experience initiatives with company values and objectives
• Identify, evaluate and recommend external vendors and service providers that align with Xero’s workplace experience objectives
• Oversee outsourced services with an experience focus, such as catering and logistics, ensuring superior service levels and positive outcomes
• Use multiple data sets to analyse how physical spaces impact employee experiences, and implement strategies to optimise engagement and connection, virtually and in-person
• Establish and maintain strong relationships with internal stakeholders, including your peers, locations, managers and executive leadership
• Proactively seek feedback to understand the needs of Xeros and continuously improve workplace experience offerings
• Provide onsite and remote support and assistance to Xeros in the region, including on-site events, ad hoc project work, travel arrangements and support in using internal tools
• Promote and demonstrate the Xero values through all aspects of your work to support the business and Xero culture
• Coach and mentor other WX team members as appropriate
• Promote and demonstrate the Xero values through everything you do; We-Make-It-Human, We-Make-It-Beautiful, We-Make-It-Happen, We-Make-It-Together

What you'll bring with you:

• 3+ years of delivering workplace experience, events/activations and food and beverage operations across more than one office environment
• 1-2 years experience of working in a distributed environment and servicing remote and hybrid ways of working
• Experience working with distributed leadership team across varying timezones
• Experience with financial systems and managing budget trackers
• Experience with contract and vendor quality assurance that ensured service level agreements are maintained
• Ability to foster a culture of idea-sharing and can actively involve a diverse range of stakeholders
• Ability to balance planning and urgency - develop detailed plans anticipating and resolving issues for efficient progress
• Can take ownership of challenges, learn from success and failure and work through challenging situations to deliver on a commitment
• Proven ability to handle complex customer requests and improve the customer experience using feedback and data
• Ability to identify and analyse experiential systems, understand feedback loops and interdependencies, and apply systems tools and techniques effectively