ServiceNow Developer - DevOps

About us

We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Government are hardworking, results and success focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.

We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement of 3 days in our CBD offices & the remaining working from home. #LI-Hybrid

We require security clearance for this role, you must be an Australian citizen to be eligible to obtain a security clearance.

The Opportunity

The ServiceNow Developer / Engineer role is to optimise our operational ways-of-working and our infrastructure management practices, through monitoring, automation, standardisation, integration, reporting, compliance management of our Operations and Infrastructure Management Platforms, Systems and Tools, particularly ServiceNow.

Why Us?

• We're Great Place to Work Certified in 2024.
• We're Australia's #2 Great Place to Work.
• We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
• You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
• We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
• A dynamic and supportive team that values smart thinking.
• A workplace where your business insights are celebrated.
• We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award!

What you'll be doing

• Designing and implementing solutions to support Customer Assurance, Project Delivery, Infrastructure Management, IT Service Management and System Monitoring. 
• Configure and integrate BI&A tools and systems with other operational systems, infrastructure elements and ServiceNow.
• Troubleshoot and diagnose faults and incidents to resolve faults and issues
• Developing and implementing automation/orchestration solutions 
• Developing and implementing automation/orchestration solutions
• Create and maintain documentation for BI&A tools and systems, including design specifications, configuration details and troubleshooting guides.
• Prepare reports on system performance, IT Service Management performance, and operational metrics for stakeholders.
• Liasing with vendors and service providers for support and troubleshooting when required.
• Ensuring all BI&A tools and systems comply with industry and security standards and regulations

Required experience and skills

• We require security clearance for this role, you must be an Australian citizen to be eligible to obtain a security clearance.
• ServiceNow centric DevOps Engineer.
• 10+ years of experience across a broad range of network system administration and software development technologies.
• Minimum 7 years of experience developing within the ServiceNow PaaS environment, including the following:
• Strong knowledge of ServiceNow platform architecture, data models and core capabilities
• Expertise in ServiceNow modules ITSM, CMDB, IToM, GRC, SPM, CSM, ITAM, etc.
• Hands-on experience with configuration and customisation within the platform
• Experience integrating ServiceNow with other enterprise systems using RESTAPI, SOAP, or other integration technologies
• Proficiency in ServiceNow scripting and custom application development
• In-depth hands-on experience in at least 5 of the below:
• Scripting and automation with Python, Docker, Ansible, Kubernetes, PowerShell or similar with specific experience in continuous integration and deployment.
• Database administration and management with MS-SQL, MySQL, Postgres.
• System administration with Microsoft Windows server and/or Linux or other Unix variants.
• VMware or other virtualisation technologies.
• Network administration with switching, routing and firewalls or other network and security devices, such as F5 load balancers.
• Knowledge in SNMP and network monitoring would be an added benefit.
• Experience in managing CMDB (Configuration Management Database)

If this excites you, apply now, we'd love to hear from you!