ServiceNow IRM Specialist

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

How you'll make an impact

As the IRM specialist, you’ll take ownership of AMP’s ServiceNow Integrated Risk Management capability and lift it from under‑utilised to high‑value. You’ll assess how IRM is currently implemented, identify gaps and lead the refresh required to drive stronger adoption, clearer reporting and more effective controls aligned to external standards. Your focus will be on ensuring the platform delivers meaningful risk outcomes, not just functionality.

Operating as both a strategic thinker and hands‑on implementer, you’ll confidently direct how risk challenges should be solved within ServiceNow IRM. You’ll partner with stakeholders at all levels, shape the IRM roadmap, mobilise AI capabilities to improve business processes and controls and manage delivery across onshore and offshore partners, ensuring the platform continues to mature in a sustainable, fit‑for‑purpose way.

What you'll bring to the role

You are a true ServiceNow IRM specialist, not a generalist. You know the IRM modules deeply and can confidently lead conversations about how Integrated Risk Management should be designed, implemented and evolved within an enterprise environment. Your strength sits at the intersection of functional IRM expertise and technical ServiceNow capability, allowing you to influence solution direction, guide stakeholders and still remain hands‑on with configuration and delivery.

You bring experience refreshing or uplifting existing IRM implementations, driving adoption where platforms have been under‑used, and helping organisations get real value from what is often one of the most expensive ServiceNow modules. You’re comfortable leading the IRM stream end‑to‑end,  shaping the roadmap, managing work intake, coordinating offshore partners, and ensuring delivery stays aligned to both business outcomes and platform best practice.

While financial services experience is not essential, you have a strong understanding of external standards, controls, and reporting expectations, and can apply these pragmatically within ServiceNow IRM. You’re credible at all levels of the organisation, able to partner with stakeholders, challenge constructively, and give confidence that the platform is being used in the right way. Above all, you’re someone who can think, direct, and implement,  owning the IRM capability with accountability and clarity.

You’ll thrive here if…

If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset.

Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next.

If you’re someone that can hold their own, you’ll find AMP quite liberating. 

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.