Job Description:
DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com.
At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.
Our DXC Assure BPM CoE help clients to modernize and automate enterprise workflows for Insurance Software and Business Processing Services. Leveraging the full capabilities of the ServiceNow platform, we deliver end-to-end digital transformation solutions that improve service delivery, enhance user experience, and drive operational efficiency.
As a ServiceNow Technical Lead,
you will play a pivotal role in driving modernization, migration, and optimization initiatives across ServiceNow environments for our enterprise clients. You will serve as a trusted technical advisor, providing expertise in ServiceNow architecture, design, development, and release management.
This role requires a seasoned professional with deep ServiceNow development experience, strong understanding of platform upgrade cycles, and proven ability to review, refactor, and migrate legacy code into stable production environments. You will also guide teams through technical best practices, platform governance, and continuous improvement efforts.
Key Responsibilities
- Support the design, development, and implementation of scalable ServiceNow solutions aligned with client requirements and platform best practices.
- Review and refactor submitted code, ensuring quality, performance, and maintainability across modules and custom applications.
- Manage the end-to-end migration of code and configurations from development to production environments.
- Participate in platform upgrades, patching, and release activities, ensuring minimal disruption and optimal performance.
- Collaborate with architects, administrators, and business analysts to define requirements and implement solutions using ServiceNow native tools.
- Drive automation through Flow Designer, Playbooks, and Automated Test Framework (ATF).
- Ensure adherence to coding standards, security guidelines, and compliance requirements.
- Mentor and guide junior developers, promoting a culture of technical excellence.
- Support continuous improvement initiatives across development, testing, and deployment processes.
Required Skills & Experience
- 8–10 years of overall experience in ServiceNow design, development, and implementation.
- ServiceNow Certified Application Developer (CAD) certification is required.
- Strong hands-on experience with ServiceNow architecture, scripting (JavaScript/Glide), and system design.
- Proven track record of migrating ServiceNow applications from development to production and supporting platform releases.
- Expertise in ServiceNow upgrades and version management.
- Demonstrated ability to analyze, refactor, and modernize legacy ServiceNow codebases.
Must-Have ServiceNow Knowledge or Micro-Certification in at least one of the following areas:
- Customer Service Management (CSM)
- Playbooks
- Flow Designer
- UI Builder
- Now Assist / AI
- Platform Analytics
- Predictive Intelligence
- Service Portal
- Catalog Items
- Automated Test Framework (ATF)
Preferred Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
- Experience with Agile or DevOps methodologies for ServiceNow delivery.
- Familiarity with CI/CD pipelines and source control (e.g., Git, Jenkins).
- Strong analytical, communication, and leadership skills.
- Ability to work collaboratively with distributed teams across time zones.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
