Signature Success, ECS Account Executive

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Location: Sydney NSW only​

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Role Description
The Salesforce Success Plan Sales team is seeking an outstanding seller to join our ANZ team. The Signature Success, ECS Account Executive is responsible for growing and managing subsets within the Enterprise and Commercial Parent accounts.

About Salesforce

The successful candidate will support our ANZ business in positioning and selling our Signature Success Plan to our customers. The Signature bundle of Success Manager, Mission Critical Support, and Proactive Monitoring are used to deliver Salesforce’s most proactive and personalized support experience. Your role includes partnering with our Strategic Account Executives to evangelize the Salesforce vision and account strategy. You will work closely with current and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.

The Signature Success, ECS Account Executive will be encouraged to scope opportunities and position the value proposition for Signature with internal and external customers. This individual will ensure our most meaningful customers invest in the appropriate support offering and resource mix. This is a sales role, and the primary measurement of success will be target attainment along with YoY growth in Signature revenue.
Duties & Responsibilities:

• Achieve and exceed targets for Signature Success plans across bookings, attach, upgrades, and conversions.

• Territory/Vertical identification and research to formalize a go-to-market strategy and create qualified target accounts.

• Create and maintain a sales pipeline to ensure over-achievement within the designated market sector(s).

• Organize and manage industry events and user groups to generate market interest.

• Use your solution selling expertise to respond optimally to customer needs and identify business potential in order to to create a strategic, long-term partnership with your customers.

• Manage the sales cycle from business champion to C Level.

• Manage and close complex sales cycles and demonstrate ownership of all aspects of territory management.

• Build relationships with relevant internal partners to review territories and identify strategies and opportunities to attach Signature Success plans.

• Evangelize Signature Success internally and externally. Act as subject matter expert for Success Cloud products.

• Collaborate effectively with other parts of the organization, including, but not limited to: License Sales, Customer Success, Professional Services, Marketing, Sales Operations, Pricing Deal Desk, Legal, Product Management, and Delivery to address and resolve customer or sales issues.

• Travel up to 20%

Qualifications:

• Experience in Sales, Marketing, or Services (consulting sales, technical sales, or support sales) required.

• Proven experience in quota-carrying software or technology sales and account management experience.

• CRM or Marketing automation application experience: Salesforce or ExactTarget product experience a plus

• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

• Excellent relationship-building skills with a proven track record of growing and nurturing relationships

• Strong written and verbal communication skills. English proficiency required

• Outstanding presentation skills are required including the ability to adapt style based on the audience and present complex ideas.

What's in it for you:

• Constant learning and knowledge sharing with some of the best complex-selling professionals in the industry.

• Environment for an entrepreneurial-minded person with a lot of energy, ideas, and courage to run their business.

• Freedom to design the own go-to-market strategy.

• Responsible for the entire sales cycle, from acquisition through to signing deals.

• Planning and implementation of marketing events.

• Support from a professional team (marketing, sales program, solution engineering, success value services)

• Chance to work in a dynamic, fun, and challenging environment where we will ensure you reach your full potential.

*LI-Y

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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