Small Business Lending Lead

WHO IS LUMI?

We’re a leading Fintech small business lender fuelling growth by making finance more accessible.

We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.

WORKING AT LUMI

We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers.

We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies’ 2025 Outstanding FinTech Leader of the Year award. We also ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list, 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia.

We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

OUR VALUES

Egos at the door

We own. We don’t judge. We don’t blame. We are open. We are in this together. We are respectful.

See the customer

We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

Think lean

We make things simple. We are resourceful. We understand the problem. We think ahead.

Learn to grow

We are curious. We challenge. We try. We fail forward. We learn. We try again.

THE ROLE

Leading the Credit, Lending Support, and Settlements teams across Sydney and Manila, this is an ideal opportunity for someone looking to make the next step from a Credit Manager or similar. Team Leadership & Culture

● Ensure Team Members and Leads provide timely, accurate direction in line with company procedures.

● Actively coach supervisors to help them achieve their full potential.

● Drive staff engagement, retention initiatives, and maintain an engaged team culture.

● Manage onboarding, probationary reviews, training programs, and the development of new staff to ensure they meet performance targets.

● Establish and maintain high-performing teams across both Manila and Sydney offices.

● Ensure functions supporting the Lux team are "fit for purpose" and that controls are scaled for large-exposure risks. Operational Performance & Workflow.

● Oversee departmental workflow and implement immediate strategies if targets are not met.

● Manage data-driven feedback systems for assessors and implement performance plans for underperforming staff.

● Monitor team resources and leave to ensure customer service levels remain consistent year-round.

● Ensure all Credit Assessment, KYC, and Settlement activities align with industry regulations and internal policies.

● Handle divisional Dispute Resolution (IDR) complaints.

THIS PERSON IS SOMEONE WITH

● Demonstrated experience in lending operations, credit assessment, or financial services, including experience in a supervisory role.

● Proven track record of supervising teams across credit, settlements, and lending support operations.

● Ideally experience working and supervising offshore teams

● Understanding of Australian financial services regulations, credit risk frameworks, AML/CTF requirements, and compliance obligations.

● Demonstrated success in establishing and maintaining performance KPIs, bringing efficiency and implementing process improvements.

● An aptitude for analysis with experience in building reports and using data to bring efficiencies.

● Tertiary qualification in Finance, Business, Risk Management, or related field (or equivalent experience) is desirable.

PERKS & BENEFITS

Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots

Work Life:  Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space

Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQs

Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions

Community Support: Paid volunteer leave, diversity celebrations, company volunteer days

Career & Growth: Advancement opportunities, higher education sponsorship, hackathons