At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About the Role
As Social Media Coordinator, you'll be instrumental in shaping the online presence of a renowned Australian brand. You'll lead community management, develop engaging strategies, and support content creation and publishing. This is a highly collaborative role where your recommendations will directly contribute to exceptional community experiences.
Key Responsibilities:
Community Management & Strategy
Oversee daily community management across all social media platforms.
Develop and implement community engagement strategies.
Monitor brand sentiment and proactively address community concerns.
Manage and respond to reviews on platforms like TrustPilot and Product Review.
Collaborate with the Customer Service team to provide effective and timely solutions.
Social Media Management & Publishing
Execute the content calendar using social media management platforms for publishing and scheduling.
Optimise content for each platform.
Conduct social listening to identify trends and conversations.
Monitor local competitor activity.
Ensure consistent brand voice.
Content Production Support
Edit and optimise visual assets for social platforms.
Create platform-specific content variations.
Edit user-generated content.
Develop simple graphics and videos for reactive content.
Analytics, Insights & Reporting
Generate comprehensive reports.
Provide actionable insights from social listening data.
Track and analyse community health metrics.
Present monthly performance reviews.
Key Skills and Attributes Required:
3-5 years of proven experience in social media and community management
Demonstrated success in growing and engaging online communities
Track record of improving key social media metrics
Experience managing brand reputation and crisis communications
Proficiency in Social Media Management tools
Strong content editing capabilities
Deep understanding of social media platforms, algorithms, and best practices
Experience with review management and reputation platforms
Bachelor’s degree in Marketing, Communications, Digital Media, or related field
Why Join Us?
Work on behalf of a leading Australian brand
Collaborate with brilliant marketing minds across the business and watch your ideas come to life
Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
If you're buzzing with creativity, loaded with social media savvy, and ready to be the heart of a leading brand's online presence, hit 'Apply Now'!
About Probe CX
Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
