Solution Account Manager

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Challenge:
 

This is an exciting opportunity to join a highly successful team where you will lead the post-sales experience at Adobe, driving active use, improving the return on a customer’s technology investment, and exceeding retention and growth quotas.
 

Our Solutions Account Managers (also known as Customer Success Managers) are responsible for ensuring the overall success of a portfolio of accounts. They develop consultative relationships with key leaders within that portfolio, acting as technology-savvy individuals with a clear understanding of how Adobe's solutions drive organisational strategies and workflows.
 

Key Responsibilities:

• Actively lead the adoption, usage, and success of a portfolio of DX Growth customers.

• Bring value to customers by consulting on key business objectives and developing customer-centric success plans to track progress toward goals.

• Address complex issues through in-depth analysis, data evaluation, and collaboration.

• Build and grow multi-level relationships within top accounts, becoming a trusted partner and delivering communications suitable for senior-level contacts.

• Engage with clients to understand their use cases for Adobe solutions, encouraging innovative utilization.

• Lead and track health and retention efforts for accounts, coordinating with managers, support, consulting, operations, and finance to drive resolution and outcomes.

• Develop expertise in Digital Marketing and the Adobe Digital Experience platform to articulate business value effectively.

• Work cross-functionally with external customers, partners, and internal teams.

What You Need to Succeed:

• Strong interpersonal skills and a desire to work in a dynamic, fast-paced environment.

• Articulate with a consultative approach to addressing business problems.

• Proven ability to establish rapport and trust with internal and external stakeholders at various levels of seniority.

• Exceptional emotional intelligence in crafting and delivering effective communications tailored to the audience.

• Strong presentation skills, with experience presenting to large audiences or cross-functional groups.

• A proven track record of exceeding revenue-based quotas in complex, fast-changing environments.

• Expertise in Digital Marketing Solutions and knowledge of Adobe’s competitive landscape.

• The ability to identify trends in customer business models and uncover key customer issues.

• Proactive problem-solving skills and the ability to orchestrate internal and external teams to resolve challenges.

• Strong critical thinking and persistence in addressing customer concerns.
   

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

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Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.