Specialist, Customer Insights Development

Specialist, Customer Insights Development

• Location: Sydney
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity

We are looking for a passionate and highly skilled Specialist, Customer Insights Development to join our team and deliver actionable insights that inform strategy and drive customer outcomes at QBE.

As part of the Strategy Development & Customer Insights team, you will support insight projects across the business. You will use quantitative and qualitative research to identify opportunities, clarify implications, and help stakeholders make better decisions.

About QBE

 At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Reporting to the Head of Strategy Development & Customer Insights and working closely with senior team members, you will contribute to the development of customer insight frameworks, and the delivery of insight led recommendations.

You will combine strong analytical skills with strategic thinking to ensure our customer understanding is grounded in evidence and linked to business priorities

Your responsibilities will include:

• Translate stakeholder needs into clear insight briefs, and support end to end research delivery where required (including survey design, fieldwork coordination, and qualitative support).

• Analyse and synthesise insights from multiple sources to identify customer behaviours, market trends, and opportunities, and summarise findings in a clear, actionable way.

• Support the translation of insights into recommendations that inform product, service, and experience decisions, with clear commercial logic.

• Create executive ready materials (summaries, narratives and slides) that support stakeholder decision making.

• Build strong working relationships with stakeholders and research partners, supporting supplier management and contributing to insights to action sessions and workshops.

About you

You have a solid foundation in customer insights and are keen to grow your technical capability while developing a strategic and commercial mindset. You are curious about customers, comfortable working with data and research, and motivated by using evidence to support better business decisions.

In this role, you will bring the following skills and experience:

• Hands on experience supporting quantitative research end to end, including questionnaire design, fieldwork, analysis, synthesis and reporting (exposure to qualitative methods is a plus).

• Experience using Excel and recognised survey and analysis tools (eg Q Research Software) and survey platforms such as Qualtrics, Medallia, InMoment or similar.

• Understanding of core statistical concepts and how to apply them in a business context.

• Strong communication skills and attention to detail, with the ability to translate data into clear, practical insights.

• Interest in how customer insights inform business priorities and customer outcomes

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here. 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.