Job Description
The Operations Support Centre Specialist role is served by experienced financial technologists with responsibilities that include providing customer support and production level operational oversight of the Cboe Data Vantage market data and analytics platforms and related systems, (e.g., Hanweck, Silexx, Indices, LiveVol). This role is responsible for providing first level world class support in conjunction with solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not. The problems are challenging but rewarding and we look forward to hearing from you if you feel up to the task.
OSC Specialists will often act as a liaison between different stakeholders including global and regional banks, buy side firms, corporates, prime brokers, and vendors along with internal business and technology teams. An OSC Specialist must be able to work independently with little to no direct supervision in performing their duties. Additionally, individuals in this role will have many opportunities to provide input into the full lifecycle of projects and to directly impact the success of the team and the greater organization.
Key Responsibilities:
Technical Support
- Primary Support of Data market data and analytics platforms and secondary support of other Cboe related platforms.
- Provide first level and world class support answering questions for the Cboe Data Vantage platforms and resolving customer issues related to APIs, trading and features/function using the “Deliver Plus One” standard
- Provide timely and professional outbound communications (internal and external) servicing OSC support email queues and providing customer phone support
- API Certification testing
- Logical port creation and modification of default settings
- Testing/understanding changes to systems and functionality prior to deployment
- Investigate error logs and data dissemination issues, troubleshoot network issues and review relevant logs
- Utilize Linux file systems to access system files and directories to troubleshoot and resolve issues
Trading/Product Support
- Support Data Vantage business teams with data/order type behavior requests
- Assist third party clients with configuration set-up and troubleshooting
- Support administrative system configuration changes (end user entitlements, routing rules, port & session creation)
- Support of Cboe Data Vantage related products and trading support applications (e.g. Hanweck, Silexx, Indices, LiveVol, etc)
- Data mining and research
Operational System Monitoring
- Perform daily system startup/shutdown checks
- Monitor systems and keep dashboards green
- Monitor database health tools
- Monitor batch processing tools
- Ad hoc project assignments
Job Requirements:
- Bachelor’s degree or higher in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline preferred
- 4+ years’ experience in a securities related or technical support position
- Experience with options and equity market data required
- Experience with futures, index and currency market data preferred
- Experience with market analytics (i.e., Time and Sales, Earnings, Volatilities) required
- Experience with file transfer processing and cloud technology is (i.e. AWS) required
- Proficiency with analyzing financial market data for accuracy using Excel or similar database tools is required
- Ability to participate in weekend testing, weekend system verifications and weekday off-hours support paging as required
- Proficiency with Linux required
- General comfort with SQL required
- Strong troubleshooting, problem-solving and customer service skills required
- Excellent written and verbal communication skills required
- Strong attention to detail required
- Ability to organize and prioritize tasks and work assignments; complete multiple tasks simultaneously with accuracy and quality; adjust to changes in priorities and situations; complete work under pressure; meet deadlines.
- Vigorous desire to learn Cboe technology and to become an expert with respect to key market structure concepts
- Ability to work well in a dynamic team-oriented environment
- Subject Matter Expertise (“SME”) within multiple critical operational areas
- Scripting and/or programming experience (e.g. SQL, C#, Java, Python) a plus
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Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.
