Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionSalary Ranges: 8,500~10,000 SGD per month + RSUs
We're looking for an experienced and results-driven Project Manager to be the operational backbone for our regional card product expansion. This role sits at the intersection of Product, Operations and Customer Support, focusing on the execution and scaling of new card launches. You’ll work closely with Spend Product Managers to translate product strategy into operational reality.
Key Responsibilities
- Drive the operational readiness for all new regional card launches, ensuring all downstream systems and processes are ready to support the new product features and volumes.
- Serve as the central point of contact, orchestrating efforts across various internal teams (Product, Servicing Operations, Banking Legal and Compliance). Ensure all stakeholders are aligned on project goals, requirements, and deadlines.
- Define, map, and document the end-to-end operational flows for new card products (e.g., scheme applications, manufacturing processes, card delivery, disputes and fraud monitoring).
- Coordinate the necessary system configurations and testings with Product and Engineering teams to validate the product logic, feature deployment, and regulatory compliance before launch.
- Establish operational performance metrics and monitor key operational indicators post-launch, identifying and resolving bottlenecks to ensure a smooth, scalable customer experience.
- Forecast operational demand stemming from new launches across servicing teams ensuring they are equipped to handle the projected volume increase without degradation of service quality or breach of SLAs.
Qualifications and Skills
- Proven experience in project management and process mapping preferably within the financial services, payments, or card industry.
- Demonstrated expertise in driving cross-functional project execution and launch readiness for complex products.
- Strong analytical skills with experience in operational costing and pricing.
- Excellent written and verbal communication skills, with the proven ability to influence, motivate teams, and clearly articulate project impact to executive stakeholders.
- Exceptional organizational skills and attention to detail, capable of managing multiple complex projects simultaneously in a dynamic, results-driven environment.
- You’re eligible to work in Singapore, we don’t support visa nor relocation support (including residency permits) for this role
- You’re comfortable working within teams that face complex issues and take charge in difficult situations, such as engineers or product teams.
- You are a problem-solver, identifying gaps, implementing solutions, and driving continuous improvement.
- You have experience optimizing processes with internal and external partners, focusing on KPIs and SLAs.
- You know how to use data to prioritise tasks that have the most value-add to customers' and measure the impact.
- You prioritize customers and take initiative to drive results.
- A strong communicator, you adapt your style to different audiences.
- You foster an open, collaborative team environment and are passionate about technology and customer experience.
- Skilled at building relationships, you work closely with product teams and external partners, staying curious and committed to learning.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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