Application Support Engineer

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What We'll Bring:

The Sr App Engineer, Technical Ops & Support is a key role responsible for ensuring the reliability, availability, and performance of critical TransUnion applications. This individual will troubleshoot complex issues, implement solutions, and support system enhancements to meet business needs. The Senior Analyst will collaborate with cross-functional teams, including developers, business analysts, and end-users, to ensure seamless application performance and user satisfaction. The 8 month contract role will primarily focus on assisting with lower environment upgrades to core technologies.
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

What You'll Bring:

Core Requirements:
•    Bachelor’s degree in Computer Science, Information Technology, or a related field OR equivalent experience.
•    3 – 5 years’ experience in a technical applications support role and/or system administration capacity
•    Proficiency troubleshooting and resolving complex technical issues in enterprise applications.
•    Experience with application monitoring tools, SQL, and scripting languages (e.g., Python, PowerShell).
•    Ability to work under general supervision and actively manage multiple priorities.
•    Technical Experience in the following areas: 
o    Linux / Unix Operating Systems
o    Java, Springboot, JBoss
o    Splunk
We’d Love to See: 
•    Credit Industry Experience is a plus
•    Knowledge of cloud platforms (e.g., AWS, GCP) and DevOps practices is advantageous.
•    Familiarity with ITIL processes and best practices
•    Microsoft Sharepoint Experience
•    Scripting or Programming experience (Bash, Python, Java, C++)

Impact You'll Make:

• Under general supervision, respond to requests for technical application assistance from customers and Tier I Support within TransUnion, including: technical application assistance, application errors, application configuration/setup, electronic transactions, systems status and downtime procedures for any of TransUnion products and systems.
• Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed.
• Implement designed solutions for proactive monitoring, alerting and reporting, using available tools and expertise.
• Provide after hours on-call coverage as required.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Sr Analyst, Applications Support