The senior content planner is a critical support role within the global content operations team, responsible for development, management and execution of various conference elements relating to agenda management and onsite session delivery, creating exceptional customer experiences for attendees, sponsors and associates attending conferences.
Primary Responsibilities:
Lead operational delivery of all agenda elements across multiple concurrent in-person conferences including agenda management, capacity management, financial management and staff planning
Communication and collaboration across conference operations teams to ensure seamless delivery of first-class conferences; build effective relationships with peers in all regions, take and share best practices to continuously raise the level of our conferences across the world.
Partner with program management in delivering a client-focused agenda; develop and roll out new processes for session management and agenda guidelines
Creation and continuous management of client-facing website and conference app that displays all session information for attendees; adhering to agenda go live and session access deadlines
Analyze data to improve attendee engagement and predict attendee behavior to determine best course of action on various conference elements; identify and plan for regional attendance trends
Create and maintain conference’s master planner to ensure up to date session information and room allocation is available to all key stakeholders
Attend conferences as the onsite lead for in-person delivery including managing the conference’s session execution, data collection and liaising with agency partners and vendors
Partner with Content leadership team on projects to scale the business and bring best practices to the APAC region; proactively identify improvements for global processes
Constantly evaluate the experience, feedback and results and implement changes accordingly. Create detailed post-conference analysis reports and conference debriefs for review with management/other team members.
Expected Results:
Achieve operational excellence and execute conferences on time, within budget and with great attention to detail
Conference consistency through standardized and operational processes, project management and best practices both during planning and onsite execution
Develop a comprehensive understanding of Gartner’s conference business including the value proposition of each conference for attendees and exhibitors
Experience/Qualifications:
Bachelor’s Degree preferred
3 - 5 years of relevant event experience
Experience working in a corporate environment
Strong interpersonal and relationship building skills, cross-functionally and with agency partners
Creative, innovative and strategic thinker with a strong attention to detail
Motivated team player with desire to learn and grow
Excellent written/oral communication and presentations skills
Demonstrated ability to adapt, implement and manage change and strive for continuous improvement
Excellent organizational skills and an ability to work well under pressure, meet deadlines and thrive in high pressure situations
Willingness to support onsite conferences approximately 20% of time
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At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
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