DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.
Summary
The Sectors & Clients Sr Coordinator plays a vital role in managing and nurturing our important client relationships. Your primary focus will be to ensure seamless coordination and outstanding service delivery to our key clients, fostering long-term partnerships and driving business growth.
Location
This position can sit in our Raleigh, Atlanta, Austin, Baltimore, Boston, Chicago, Dallas, Houston, Miami, Minneapolis, New York, Northern Virginia, Philadelphia, Phoenix, Seattle, Short Hills, Washington DC, or Wilmington office and offers a hybrid work schedule.
Responsibilities
Key Account Management: Understand client needs, goals, and objectives, and track client team pursuit activity and relationship development.
Client Coordination: Maintain tools that are fundamental to our account management process including an account plan, relationship map and organization map for each client. Liaise with competitive intelligence team to proactively deliver client and competitive intel to the team.
Client Engagement Systems: With guidance from key account and digital marketing team members, develop systems to automate and track client engagement with marketing campaigns and events.
Project Management: Plan, organize, and oversee multiple client opportunities simultaneously, ensuring deadlines and milestones are met. Allocate appropriate resources and coordinate with various internal departments to achieve project objectives.
Data Analysis and Reporting: Analyze client data, performance metrics, and feedback to generate insights and provide regular reports to key stakeholders. Identify trends, patterns, and areas for improvement to enhance service delivery and client satisfaction.
Contract and Financial Management: Collaborate with the legal and finance teams to manage contract renewals, pricing negotiations, and billing/invoicing processes. Ensure accuracy and timely processing of financial transactions related to key accounts.
Client Team Communication: Maintain an online client communication hub that houses key resources, documents and contacts shared by the team.
Process Optimization: Continuously review and improve internal processes related to key account management, seeking opportunities for streamlining workflows, enhancing efficiency, and driving operational excellence.
Desired Skills
Exceptional organizational skills, strong attention to detail, and the ability to effectively collaborate with internal teams and external stakeholders. Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients and internal stakeholders at all levels. Strong organizational and time management abilities, capable of managing multiple tasks and priorities in a dynamic work environment. Analytical mindset, with the ability to gather and interpret data, generate actionable insights, and make informed decisions. Proficiency in using CRM systems, project management tools, and MS Office applications. Attention to detail and commitment to delivering high-quality work with a focus on customer satisfaction. Strong problem-solving skills and the ability to think strategically to anticipate client needs and proactively address challenges. Flexibility and adaptability to changing priorities and client requirements. Professionalism, integrity, and the ability to handle confidential information with discretion.
Minimum Education
Bachelor's Degree in Business administration, marketing, or related field.
Certificates
Additional certifications in account management or project management are a plus.
Minimum Years of Experience
3 years’ Proven experience in account management, client coordination, or a similar role, preferably within a law firm environment.
Essential Job Expectations
While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
Provide timely, accurate, and quality work product.
Successfully meet deadlines, expectations, and perform work duties as required.
Foster positive work relationships.
Comply with all firm policies and practices.
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Ability to work under pressure and manage competing demands in a fast-paced environment.
Perform all other duties, tasks or projects as assigned.
Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.
Physical Demands
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Work Environment
The individual selected for this position may have the opportunity for a hybrid work arrangement comprised of remote and in-office work, the requirement for which will be determined in coordination with the hiring manager or supervisor and may be modified in the firm’s discretion in the future.
Disclaimer
The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment.
Application Process
Applicants must apply directly online instead of sending application materials via email.
Accommodation
Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact [email protected].
Agency applications will not be considered.
No immigration sponsorship is available for this position.
The firm’s expected hiring range for this position is $36.76 - $49.96 per hour depending on the candidate’s geographic market location.
The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).
#LI-FG1
#LI-Hybrid
DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.
