Sr. Manager, Infrastructure Governance

Why Patients Need You
All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patients' Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.
What You Will Achieve
The IT Operations and Global Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We ensure optimal performance of the networks, cloud and on-premise services that power Pfizer's business processes. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection, identifying potential issues with our services and intervening before they disrupt our business. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer's business processes and patient outcomes.
ROLE SUMMARY
The Sr. Manager, Infrastructure Governance will lead efforts to establish and evolve governance practices across our infrastructure environment. You will be responsible for identifying and integrating industry benchmarks to drive excellence i n infras tructure services.
This position requires a forward-thinking professional who can drive strategic and tactical efforts ensuring our infrastructure ecosystem aligns with leading best practices and regulatory requirements . You will collaborate with cross-functional teams to continuously improve quality, performance, resilience, and user experience.
ROLE RESPONSIBILITIES

• Develop and maintain governance frameworks and infrastructure standards that align with business objectives and industry best practices.

• Identify and apply relevant industry benchmarks to drive continuous improvement in service performance and quality.

• Ensure infrastructure services adhere to applicable regulatory requirements, including SOX, GxP , and related compliance standards.

• Collaborate with Risk Management to implement and test controls and drive audit readiness and response efforts.

• Maintain awareness of key business events and critical processing windows to ensure operational alignment and readiness.

• Sustain a continuous state of audit readiness by proactively identifying compliance gaps and risks and driving mitigation with relevant teams.

• Oversee infrastructure change processes with an emphasis on minimizing business impact, managing risk, and ensuring service continuity.

• Define success criteria and thresholds for change performance; track outcomes and lead root cause analysis where needed.

• Conduct structured risk assessments to evaluate and address infrastructure-related risks proactively.

• Establish and monitor key performance indicators (KPIs) and objectives and key results related to governance maturity and service quality.

• Utilize internal metrics and external benchmarks to inform and prioritize data-driven improvement initiatives.

• Continuously evaluate and enhance governance processes to improve efficiency, compliance, and effectiveness.

BASIC QUALIFICATIONS

• Bachelor's degree in Information Technology , Computer Science, or related field

• 7 + years of experience in IT Infrastructure ( Cloud & On-prem )

• Understanding of ITIL processes and infrastructure service management (e.g., incident, change, problem, and configuration management)

• Familiarity with compliance frameworks such as SOX, GxP

• Experience working in or with cross-functional infrastructure teams, including operations, engineering, and service management

• Ability to interpret and use performance data to identify trends and improvement opportunities

• Strong communication and collaboration skills to engage with technical teams and business stakeholders

• Problem-solving mindset with a focus on root cause analysis, standardization, and continuous improvement

PREFERRED QUALIFICATIONS

• Background in continuous improvement, operational excellence, or infrastructure maturity assessments.

• Solid understanding of project management principles and practices

• MBA or Master's degree in Strategy, Management, or a related field is preferred

• Highly self-motivated, with the ability to operate independently in a matrixed organization as well as in collaborative team settings

• Excellent interpersonal and communication skills, with the ability to engage effectively across all levels

• Experience working in highly regulated environments (pharma, finance, healthcare).

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Work Location Assignment: Hybrid - onsite an average of 2.5 days per week or as needed by the business

• Travel requirements - less than 5% /year

Make a difference today! All suitable candidates should apply through the link with CV provided. We are looking forward to hearing from you!
In order to be considered for this position you need to be legally eligible to work in the EU.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Due to the high volume of applications we will be contacting successful candidates only.
Additional Information

• In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland.
• Please note there is no relocation support available for this position

How to apply

• Make a difference today, all suitable candidates should apply with CV below. We are looking forward to hearing from you!

Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
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