Obsidian Security delivers cloud detection and response for the enterprise. The company’s leadership team includes innovators from Amazon, Carbon Black, Cylance, Demisto, Dome9, NYU, Google, F5, Juniper, Splunk, and VMware where they have delivered enterprise-grade products to thousands of customers. We are based in Newport Beach, CA, and are backed by Greylock Partners, Wing, and GV.
Obsidian Security is building a SaaS solution that uses data science and deep expertise in security to revolutionize how organizations combat cyber threats across hybrid-cloud environments. We are seeking a Senior Software Developer to support our customer support and sales team in Australia by quickly identifying, troubleshooting, and fixing customer issues and bugs. This role requires a strong technical background, excellent problem-solving abilities, and a customer-first mindset. You will work closely with customer support, sales, engineering, and product teams to ensure timely resolution of issues and contribute to product improvements.
Responsibilities:
- Troubleshoot and resolve customer issues and bugs in a timely and efficient manner.
- Collaborate with the customer support team in Australia to identify and prioritize high-impact customer issues.
- Develop and deploy fixes and improvements to ensure smooth customer experiences.
- Work with product and engineering teams to provide insights on recurring issues and suggest improvements.
- Continuously improve the product by identifying patterns in customer issues and implementing solutions to prevent them.
- Support the development and maintenance of internal tools and processes to streamline issue resolution.
- Write clean, maintainable, and efficient code. Participate in code reviews and provide mentorship to junior developers
Qualifications:
- Strong experience in troubleshooting and resolving customer-facing issues and bugs.
- Proficiency in programming languages such as Golang, Python, C, C++, or similar.
- Proven ability to work under pressure and meet tight deadlines.
- Excellent problem-solving and debugging skills.
- Experience with version control systems such as Git.
- Strong communication skills and the ability to work collaboratively with cross-functional teams.
- Knowledge of cloud platforms, microservices, distributed systems, and databases is a huge plus.
- Familiarity with cloud security concepts and technologies is a plus.
- 7+ years for BS, or 5+ years for Master in Computer Science, Information Technology, or other technical-related fields
Employee Benefits
Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
For more details on our US benefits, or for information on our international benefits, please see here.
Pay Transparancy
Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for incentive compensation based on factors such as experience, skills, and location.
At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. If you have a need that requires accommodation, please contact [email protected]
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