Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description
• Aim to constantly improve people operations service delivery with excellent customer service by identifying challenges and recommending opportunities for improvements, constantly thinking outside of the box in terms of solutions.
• Trusted Business Partner to the executive team. Coach and support the local leadership team in identifying and managing people interventions to improve business performance, to build initiatives and programs that drive the business agenda as aligned with the corporate strategy.
• Act as a people advisor, providing coaching and advice on people-related questions, policies, procedures and legislation.
• Deliver ongoing people operations projects and employee engagement activities.
• Recommend, implement, and update policies and integrated processes in order to ensure relevant people operations services and consistent standards of employment.
• Partner closely with the People Operations Centers of Excellence to drive the implementation of key people processes and projects with the local team.
• Secure clean and trackable employee data using the people systems to provide managers
information and reporting on people-related data as required to support people-related decision-making.
• Keep up to date on people operations policies and procedures with relevant legislative changes and act as an expert in Labor law.
Qualifications
• Experience managing and developing team members.
• You must have a minimum of 5 years of experience within the respective field.
• Minimum 3-5 years of HR experience at a generalist level.
• Strong project and stakeholder management experience both internally and externally.
• Language skills: English and Arabic
