State Manager - NSW/ACT

Lead our largest, most dynamic market. Make the exceptional even better. With an established and high-performing store network across NSWACT and an ambitious services proposition, we’re looking for an experienced, commercially astute and values-led retail leader to join MECCA as our NSW/ACT State Manager.

NSW/ACT is already strong. The culture is healthy. The Regional Manager capability is deep. The opportunity now is to elevate to widen the moat on customer experience, turbocharge our services proposition, strengthen operational excellence and deliver sustainable, repeatable performance across the state. 

If you’re a strategic retail leader with grit, enterprise accountability and a passion for beauty and you thrive in complexity while building high-performing teams we’d love to hear from you. 

The Role You Could Play 

Reporting to the Head of Retail, you will lead our NSW business with full state accountability partnering closely with your Regional Managers and Store Managers to drive performance, engagement and operational excellence across the network. This role requires a leader who can seamlessly move between strategy and execution. You will build and deliver the state plan, maintain a robust project and property pipeline, and ensure disciplined “rinse and repeat” execution across every store. continued property activity across the state, this is a role for someone comfortable leading at scale balancing new store openings, operational consistency and elevated customer experience. 

• Lead a high-performing team of Regional Managers and Store Managers to deliver exceptional service, every store, every day 

• Own and deliver the NSW state plan, ensuring clear priorities and disciplined execution 

• Maintain and drive the new store and property pipeline in partnership with Support Centre teams 

• Elevate customer experience across the state, strengthening our unique retail proposition 

• Identify opportunities to enhance store KPIs and allocate resources to maximise performance 

• Drive operational effectiveness across a complex, multi-site network 

• Strengthen capability through coaching, development and succession planning 

• Champion MECCA’s values and sustain a culture that is already strong making it even better 

What You Will Bring 

We are seeking sustained, senior multi-site retail leadership experience at scale. Key to your experience will be: 

• Significant State or large-region leadership experience within a complex retail environment 

• A proven track record leading large, multi-site teams and delivering sustainable commercial results 

• Enterprise-level accountability,  with strong commercial acumen and P&L ownership 

• Demonstrated success managing operational rhythm and execution across a sizeable network 

• Experience navigating property pipelines and new store openings 

• A relentless focus on customer experience and service differentiation 

• Strong commercial judgement with the confidence to make decisions and raise risks when required 

• A coaching leadership style that balances care with performance 

• Grit, resilience and the ability to lead through ambiguity - we’re ambitious and not yet perfect 

Experience in services-led retail models, VM, education or customer experience transformation will be highly regarded. 

Most importantly, you will have a genuine passion for beauty and people - and the ability to connect deeply with your team to inspire belief, accountability and performance. 

Life at MECCA 

At MECCA, we look for leaders who embody our values, think entrepreneurially and are willing to do whatever it takes to ensure our customers look and feel their best. In return, we empower you to lead boldly, think big and create meaningful impact. 

Our team members enjoy: 

• A competitive salary package with annual review and bonus program 

• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy. 

• World-class education and leadership development opportunities 

• Leadership conferences and access to inspiring brand founders and industry leaders 

• A Parental Support Program featuring paid parental leave and ongoing superannuation