Strategic Account Manager, Partners

Team Global Express is hiring a Strategic Account Manager – Partners to join our Wholesale Partners & Brokers Team in Sydney.

This is a key role responsible for managing and growing our National and Global Wholesale Partners. You will work with large clients across multiple companies, helping them get the most out of TGE’s delivery networks and solutions.

You will report to the Head of Sales, Partners and work closely with internal and external stakeholders to deliver strong commercial outcomes, customer satisfaction, and long-term partnerships.

Primary Duties & Responsibilities

• Manage and grow multi-modal transport revenue with a targeted focus on growing our eCommerce spend

• Understand customer goals and business needs, and position TGE solutions to unlock value

• Lead contract negotiations and annual rate reviews with senior decision-makers

• Identify opportunities for cross-sell and upsell across domestic and cross-border services

• Partner with pricing, solutions, and operations teams to develop tailored proposals

• Manage contract renewals and overall commercial health of accounts

• Engage regularly with customers to ensure satisfaction and continuous improvement

• Prepare and present sales and performance reports

• Maintain accurate pipeline and forecasting in CRM (e.g. Salesforce)

• Lead customer meetings and planning sessions using sales tools and templates

Qualifications & Experience

• 5–8 years’ experience in face-to-face B2B sales or account management

• Strong commercial and financial acumen

• Proven track record managing complex accounts and delivering growth

• Excellent communication, negotiation, and relationship-building skills

• Ability to influence at senior executive level (internally and externally)

• Experience working with cross-functional teams to deliver client solutions

• Degree in Business, Sales, Logistics or Marketing preferred

• CRM experience (e.g. Salesforce) essential

Desirable Skills

• Experience working in multi-modal logistics, eCommerce, or supply chain

• Background managing global or high-value enterprise accounts

• Experience leading complex sales and implementation cycles

• Ability to work across multiple time zones and geographies

• Mandarin and/or Cantonese language skills highly desirable due to global customer base

This is a great opportunity to join a high-performing team and contribute to the ongoing growth of our multi-modal transport business. If you're commercially driven and passionate about customer success – we want to hear from you.

Apply now to be part of a growing team at Team Global Express.

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About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.