Strategic Product Operations Manager

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

The Ultimate Success offering is a service that supports the Adobe Digital Experience and Digital Media product suites. These services are used to proactively maintain healthy technical structures and reactively triage issues as they arise.  

As a Strategic Product Operations Manager you will be guided by a commitment to understand our customers' unique needs and goals. We enable product execution for the Ultimate Success product and guide Ultimate Success delivery teams with precision and agility so they can focus on serving our end customers quickly and efficiently.  We strive for flawless implementation of strategic internal initiatives and the timely delivery of solutions that exceed our customers' expectations.

What you’ll do

• Serve as the regional Ultimate Success delivery team point of contact and drive global knowledge management of processes and internal system usage.
• Provide centralized service to Sales Specialists in your region to ensure consistent process and tool management.
• Facilitate weekly sessions to review intake requests, work with the business on prioritization and provide internal system and reporting roadmap.
• Act as liaison to Ultimate Success Delivery teams into internal support paths. Work with internal stakeholders to identify initiatives needed to drive efficiencies and business goals.
• Ensure all requirements for internal systems, tools, processes, and reporting are funnelled into the internal operations teams. Own gathering business requirements and contribute to global prioritisation needed to implement the changes and maintain global standardisation.
• Act as the key contributor into our internal enablement and change management framework. You will help craft the internal messaging and enablement plan so it represents the needs in your region to support the service offering.
• Work closely with the Resource Management Office regarding any tooling or process needs to support staffing to ensure timely flow of work to support flawless execution of services.

What you need to succeed:

• 10 years of experience building and executing scaled global technical teams and/or internal operations teams.
• Experience in project management, product management, operations management and/or vendor management.
• Gathering and analyzing product usage data, customer feedback, and market trends to identify areas for improvement and inform product strategy. 
• Streamlining product development workflows, including feature prioritization, launch processes, and post-launch monitoring. 
• Acting as a bridge between product, engineering, marketing, and other teams to ensure alignment and effective communication. 
• Assisting new product team members with understanding product processes, tools, and company goals. 
• Collecting and analyzing customer feedback to inform product development and improvements. 
• Presenting data-driven insights to stakeholders, including leadership teams, to guide product strategy. 
• Expertise in taking complex business challenges and/or solutions and structuring and presenting them in a way that delivers insights and is meaningful for target audience.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together!

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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