Student Services Manager

Western Sydney University International College is a TEQSA accredited Higher Education Provider, located in Parramatta (Sydney). We are a pathway college, offering a personalized academic environment designed to enable domestic and international students to gain entry into a Western Sydney University bachelor degree. Our college is a joint venture between Western Sydney University and Navitas. Western Sydney University is a modern, forward-thinking, research-led institution at the heart of Australia’s fastest-growing and most economically significant region. Ranked in the top 2% of universities worldwide, over 85% of its assessed research is rated ‘World Standard’ or above. The University is ranked #1 globally and nationally in the Times Higher Education University Impact Rankings (2022, 2023, and 2024) for its commitment to the United Nations’ Sustainable Development Goals. Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Western Sydney University International College offers University Foundation Studies and Diploma programs for students that have not met the direct entry requirements into Bachelor degrees at Western Sydney University. 

We are seeking an organized and efficient Student Services Manager to join our team in Parramatta, Australia. This is a maternity leave replacement role on a fixed-term contract for 7 months. The successful candidate will be offered a contract aligned with the maternity leave period, with flexibility to adjust based on the confirmed return date.

In this role, you will be responsible for overseeing and coordinating various student support services, ensuring a seamless and positive experience for our diverse student population. The Student Services Manager is responsible for leading the provision of high-quality student services and engagement, student administration, non-academic student support and tuition fee collection and debt management for continuing students.

Success in meeting these responsibilities will be measured by:
• Efficiency of student administration procedures, implemented with minimal errors;
• High levels of student engagement in extra-curricular activities;
• High student satisfaction scores specifically related to the quality of campus facilities, student support, engagement and administration;
• Compliance against the Higher Education Standards Framework and National Code relating to this role; and
• Efficient management of related resources within the approved expense budget.

Develop and implement strategies for, and manage:
• Student engagement, including (but not limited to) social activities on campus, coordinating engagement activities with other WSU campuses, establishing community links;
• Student administration, ensuring processes are efficient and user friendly from a student perspective;
• Student Orientation;
• Student complaints;
• Student welfare;
• Campus facilities, including student common areas, staff areas and teaching spaces;
• College enrolment, with an emphasis on retention and student experience
• Student data collection, analysis and reporting (with the exception of academic performance metrics).
• The Student Services Team and Campus Facilities Budget (P&L Responsibility);
• Oversee the effective running of the Student Representative Council.

General responsibilities:
• Establish and maintain strong and effective relationships with key external stakeholders;
• Conduct and participate in processes that support the development of a culture that focuses on engagement and continuous improvement; and
• Maintain an active network across both the University and Navitas, and contribute to and gain from Communities of Practice and other sources of industry best practice

The person we seek will ideally have the following:
• Demonstrated experience of leadership across student services in a higher education context;
• Demonstrated experience managing the Student Services Function, preferably within a higher education institution;
• Demonstrated ability to collaborate across networks;
• Demonstrated ability to work independently and initiate change;
• Demonstrated ability to work with changing priorities;
• Strong experience working with international students;
• Excellent communication skills;
• Experience within a regulated education environment.
Required Qualifications:
Tertiary qualifications at the postgraduate level in a relevant discipline area.

Diversity Equity and Inclusion 

• At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. 

How to Apply

Applications are assessed upon receipt. For enquiries about the role, please contact Thu Thuy Nguyen on [email protected]. To view other opportunities, please visit navitas.com/careers. 

All applicants must have full working rights within Australia to be considered. Successful candidates depending on their role may be, required to provide a Working with Children Check and undergo a Police Check