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About Resolution Life
Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and have 1,000 employees across Australia and New Zealand.
We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive. We are a fully enterprise agile organisation, and will support your professional growth and reward your contribution.
The Opportunity
The Supervision and Monitoring Specialist plays a critical leadership role in ensuring the integrity and compliance of life insurance claims operations. This role is responsible for overseeing the development and maintenance of supervision and monitoring packs, coordinating internal and external audit requirements, and managing the accuracy and consistency of claims compliance reporting. With a strong focus on data integrity and regulatory alignment, the specialist will analyse key information such as complaints, risk events, and audit findings to identify trends and support continuous improvement across the claims function.
This role requires a proactive and detail-oriented professional with a solid background in life insurance, ideally within claims, and a strong grasp of regulatory frameworks such as LICOP. While not responsible for producing reports directly, the specialist will coordinate, review, and validate data outputs, ensuring high-quality insights are delivered to stakeholders. They will also manage sampling and work allocation within the team, engage with external partners such as TCS, and present findings to support strategic decision-making.
Success in this role demands a blend of leadership, analytical acumen, and stakeholder management. The ideal candidate will bring experience in life insurance operations, strong data literacy (including tools like Excel, Power BI, or SQL), and the ability to drive outcomes through clear communication and collaboration. This is a hands-on role that supports both day-to-day operations and long-term compliance initiatives, making it a key contributor to the organisation’s risk and governance framework.
How will you make an impact?
Serve as the primary contact and representative for the supervision and monitoring team.
Develop and maintain comprehensive supervision and monitoring packs.
Compile and coordinate claims compliance data reporting, including complaints and risk events.
Oversee and coordinate internal and external audit requirements for claims.
Analyse complaints, risk events, audit findings, LICOP and other data to identify trends and insights in claims.
Manage team sampling and allocations.
Engage with external partners and manage their requirements.
Monitor and manage timelines for regulatory reporting requirements for claims.
Review and update supervision and monitoring frameworks and processes.
Collaborate with the Enterprise Risk Management team and other cross-functional teams.
About you
To be successful in this role, you will demonstrate the following:
Previous leadership experience in Life Insurance operations.
Ability to prepare comprehensive reports with experience in reporting.
Strong understanding of regulatory requirements in the life insurance industry.
Proficiency in data analysis tools and software, including Excel, PowerBI, (SQL, Python)
Strong relationship and communication skills. Driving outcomes through clear communication with team members, internal stakeholders, and external parties.
Flexibility, willingness to focus on additional initiatives as they arise.
Problem solving abilities, identifying problems and finding effective solutions.
Strong problem-solving, process and analytical capabilities.
Why Join Us?
At Resolution Life Australasia, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:
Discretionary bonus scheme
Career pathways, including local and global mobility opportunities
Leading Learning Platforms and support in professional development
Health and Wellbeing Programs
Accessibility and Checks
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at [email protected].
Privacy Policy
Please refer to our Privacy Policy to learn about how we use the information you give us, alternatively you can view the same information by navigating to the page https://www.resolutionlife.com.au/privacy.
