The Supplier Performance Manager drives supplier performance, manages relationships, prepares scorecards, analyzes trends, and facilitates operational improvements.
Why Join Us?
- Join a global leader in claims management and restoration services
- Long-term career development opportunities within Crawford
- Exposure to supplier performance, analytics and stakeholder management
- Collaborative and supportive team environment
- Flexible working arrangements to support work-life balance
About You
You're a highly organised and analytical professional who enjoys working with data, identifying trends and building strong stakeholder relationships. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality outcomes.
You might currently work in:
- Supplier Support or Supplier Coordination
- Account Support or Account Management
- Insurance Administration or Operations
- Claims Support or Service Delivery
- Performance Reporting or Business Support
We're looking for someone who:
- Has experience within insurance or a related service-based environment
- Demonstrates strong analytical and problem-solving capability
- Has advanced attention to detail and reporting accuracy
- Builds rapport quickly and communicates effectively with stakeholders
- Is proficient in Microsoft Excel and Microsoft Word
- Takes ownership and consistently delivers quality outcomes
The Opportunity
As a Supplier Performance Support Coordinator, you will support the Supplier Performance team in delivering reporting, compliance, scorecards and supplier performance initiatives across Contractor Connection's national supplier network.
Your responsibilities will include:
- Support preparation and delivery of supplier scorecards and reporting
- Analyse supplier performance data and identify trends and risks
- Assist with supplier performance reviews and improvement plans
- Track supplier outcomes against agreed performance measures
- Produce operational reporting and Blueprint compliance reporting
- Maintain supplier records and support data integrity
- Assist with supplier escalations and stakeholder communications
- Support service delivery against agreed SLAs and client standards
- Build strong relationships with suppliers, adjusters and internal teams
Requirements
Essential
- Experience within the insurance industry
- Experience in administration, support coordination or account support
- Strong analytical and problem-solving skills
- Advanced Microsoft Excel and Microsoft Word skills
- Excellent communication and stakeholder management skills
- Strong attention to detail and organisational skills
Desirable
- Knowledge of insurance builders and restoration contractors
- Exposure to supplier performance, compliance or operational reporting
- Experience working with service provider networks or supplier relationships
Ready to Take the Next Step?
Apply with your resume and a short cover letter outlining your experience and what excites you about this opportunity.
Additional Information
- Employment is subject to a national police check
- Applicants must be Australian or New Zealand citizens or permanent residents
- Crawford is committed to creating an inclusive workplace where all employees feel valued, respected and empowered to succeed
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