Supply Chain Operations Manager

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. 

With more than 100 years industry expertise, we are trusted by over 300 million consumers worldwide and, Assurant supports global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

• A cultural day off to celebrate what’s important to you

• International and Local mentoring programs

• Discounted Employee Share Purchase Program

• Diversity panels and employee resource groups

• 6 weeks company paid parental leave including superannuation contributions while on unpaid leave

• Development programs & LinkedIn learning courses as well as study grants and support for higher education

• Hybrid work model - 2 days onsite, 3 days remote

• Novated vehicle leasing

• Volunteering opportunities to give back to a cause that is important to you 

What's the role about? 

This role is place in the core within our supply chain operations, linking multiple channels and stakeholders to ensure the seamless and efficient processing of devices and orders. The Supply Chain Operations Manager is responsible for driving operational excellence, managing the device lifecycle from receipt to dispatch, enhancing efficiency through continuous improvement, and leading the operations team to maintain a competitive advantage.

·        Strategic Leadership and Operational Oversight: Develop and execute operational strategies aligned with supply chain goals to meet and exceed efficiency, quality, and cost targets. Maintain oversight of all supply chain operational processes including inventory management, warehousing, device tracking, physical receipt, diagnostics, grading, quality assurance, kitting/boxing, and order fulfilment (B2C and B2B).

·        Continuous Improvement: Champion and implement continuous improvement initiatives (e.g., Lean, 5S,VSM) to reduce processing costs per device, optimize workflows, improve storage, support automation initiatives, enhance operational efficiency, and eliminate unproductive processes. Leverage efficiency as a competitive advantage.

·        Team Management: Lead, manage, train, and engage a diverse operational team, including supervisors and team leaders, fostering a culture of excellence, safety, and high performance. Ensure adequate staffing, manage labour costs, and control overtime/casual usage. Promote employee engagement through surveys.

·        Quality Control: Ensure all supply chain operations meet stringent quality standards. Oversee quality assurance activities, manage exceptions, implement corrective actions, and address error trends.

·        Cost Management and Efficiency: Identify and implement measures to improve operational effectiveness and reduce operating costs. Manage freight and transport selection for optimal service levels at the lowest cost. Control inventory levels and optimize storage.

·        Supplier and Partner Relationship Management: Manage key relationships with service providers (e.g., freight, consumables, accessories, repair partners) to ensure efficient operations. Oversee stocking levels of consumables, managing lead times, including those with international suppliers.

·        Safety and Compliance (WHS): Drive a "Safety First" approach, ensuring compliance with health and safety regulations (Work Health and Safety Act 2011). Develop, implement, and monitor strategic WHS plans, training, documentation, and recordkeeping. Conduct regular toolbox meetings.

·        Inventory and Warehouse Management: Manage and maintain accurate inventory, optimize storage locations for efficient space use and pick velocity. Ensure high standards of cleanliness and tidiness (5S methodology).

·        Project Management & Support: Provide leadership and support for broader organizational projects, ensuring operational aspects are integrated and executed efficiently. Manage operational projects, potentially including system implementations (e.g., new automation tools ) or support for related operations. Manage priorities across tasks effectively.

Communication and Reporting: Maintain clear communication across all levels. Utilize reports and KPI dashboards to inform operational decisions, track progress, and report on performance. Communicate effectively with stakeholders regarding timelines and priorities.

Does this sound like you?

Education: Relevant qualification in Logistics, Supply Chain Management, Business Management, or equivalent practical experience.

Previous Experience: Proven experience in an operations or supply chain management role, preferably within electronics, logistics, warehousing, or a related field. Experience managing teams and driving performance. Experience with device lifecycle management processes (receipt, diagnostics, grading, fulfillment) is highly desirable.

Knowledge and Skills:

• Strong leadership and team management skills.
• Solid understanding of supply chain and warehouse operations.
• Proven ability to implement continuous improvement methodologies (e.g., Lean, Six Sigma, 5S).
• Excellent problem-solving and analytical skills.
• Strong project management and prioritization skills.
• Experience managing budgets and controlling operational costs.
• Knowledge of WHS regulations and best practices.
• Proficiency in using operational reporting tools, KPI dashboards, and inventory management systems.
• Excellent communication and interpersonal skills for managing teams and stakeholders.
• Ability to manage supplier and service provider relationships.
• Customer-centric approach.