Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform, and look very different.
Our culture is unique; The mindset is geared to constant change and Dyson’s pace brings constant challenge. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up.
About the RoleWe're seeking a strategic and highly operational Supply Chain Operations Manager for ANZ. Reporting to the Head of Supply Chain, ANZ, you'll lead our end-to-end supply chain operations across Australia and New Zealand. This role requires a leader who can drive continuous improvement and effectively grow and manage a team of two.
Main responsibilities include but not limited to:-
Managing the end-to-end logistics service to fulfil the demand from both our B2B and B2C customers
Lead the team to manage daily logistics operation including warehousing and transportation with 3PL to fulfil customer orders
Own the resolution to manage the daily operation exceptions
Manage the logistics resource and capacity planning with 3PL to fulfil the demand fluctuation during peak and promo seasons
Manage the logistics SOP to drive the operation compliance with 3PL
Manage the reverse logistics, regular review of the return policy and assess the risk and opportunity to drive operation efficiency, compliance, and brand protection
Initiate projects to enhance the operation reliability and stability
Deliver the targets set for Logistics Operation (OTIF, Deliver to Promise, etc)
Work with Region for the annual supplier RFQ process and relevant contract management
Own the logistics spending, drive the cost saving project to achieve the annual saving target
Own the logistics systems, actively adapt new techniques to achieve higher logistics efficiency and visibility
Own the inventory management and make sure root cause is investigated and continuous improvement is implemented
Engaging with internal/external parties to drive the business needs
Customs engagement to understand the regulation and industry knowledge
Management of Special Operations: quality reworks, late configuration reworks, replacement of damaged packaging, bundling, in/out trade material
Ensure the e-commerce delivery experience is optimised
To be successful in this role you will have strong people management experience, be result-oriented with good problem solving skills and have the ability to deliver under pressure and to tight deadlines.
Previous skills & experience:
Solid experience in supply chain or logistics management
Logistics experience in an e-Commerce field or FMCG industry is a plus
Experience in LEAN logistics management and project management is preferred
Good knowledge of logistics systems, e.g. WMS, SAP is a plus
Outside of a competitive salary, our team members receive generous product discounts, additional paid annual leave, a generous, above market parental leave scheme and ongoing learning and development opportunities.
At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers.
We have a vibrant and diverse culture that is geared towards recognition and realising ambition. You'll have regular social activities to take part in and you'll work with a fantastic team of people every day.
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
