Support Analyst

MAKE IT AMAZING

At Sydney Airport, the future of air travel is shaped by you.

As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”.

Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.

As smart, problem-solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.

Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising.

We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.

About the role

Sydney Airport is Australia’s busiest and most connected airport, and we’re on a mission to deliver a world-class experience for every passenger. As part of our Group Operations team—the largest at SYD—you’ll play a key role in ensuring our commercial platforms run smoothly and support the airport’s strategic goals of service, efficiency, and innovation.

This is a dynamic, hands-on role where you’ll provide application, and systems support across a range of commercial technologies—from car park billing systems to digital signage and online booking platforms. You’ll be a trusted partner to internal teams and external vendors, helping to drive operational excellence and continual improvement across the airport ecosystem.

In this role, you will have the opportunity to
 

• Support a suite of operational applications including car park systems, ground transport platforms, and digital commercial tools.
• Act as a subject matter expert to investigate and resolve system issues, ensuring platform resilience and reliability.
• Collaborate with internal stakeholders and technology partners to deliver quality outcomes and cost efficiencies.
• Capture and document business requirements to drive innovation and enhance passenger experience.
• Assist with vendor management, including reviewing statements of work and ensuring service levels are met.
• Participate in on-call support as part of a rostered system for emergency and maintenance needs.

About you
 

• You have 5+ years’ experience in IT, including 3+ years in application support, ideally within transport or commercial operations.
• You bring strong knowledge of IT systems, business processes, and digital field technologies (e.g. sensors, signage, billing).
• You’re confident working with SQL and have experience in service delivery, performance monitoring, and vendor management.
• You’re a collaborative team player with excellent communication and stakeholder engagement skills.
• You thrive in fast-paced environments and are motivated by continuous improvement and delivering great outcomes.
• You hold a tertiary qualification in Technology or Business and ideally have ITIL experience.

What we offer

To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits, or take a look at our LinkedIn Sydney Airport: Life page.

Make it Amazing

SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds.