Provide first-line application support for MYOB Acumatica and Microsoft Business Central/Wiise via phone/email, diagnose and resolve issues, manage upgrades, customise forms/reports, escalate complex problems, and maintain support records.
One of Pine's portfolio companies is seeking a Support Consultant to join their client support team. Specialising in MYOB Acumatica and Microsoft Business Central/Wiise throughout Australia, they help businesses run better — and they're growing. The successful candidate will provide application support services to a growing client base, serving as a reliable first point of contact for queries and issues while collaborating with senior technical team members on more complex escalations.
This is a full-time remote role based in Australia.
What You'll Do
- Provide application support to clients via phone and email, utilising remote access technologies to diagnose and resolve issues.
- Respond to "how to" queries, analyse and fix data issues, troubleshoot software faults, and address technical problems.
- Schedule and manage software and system upgrades for clients.
- Develop form and report customisations to meet client-specific needs.
- Escalate complex technical issues to the Senior Technical Team with clear context and documentation.
- Maintain accurate records of support interactions and resolutions.
What They're Looking For
- Minimum 2 years' experience supporting and/or implementing MYOB Acumatica or other ERP/accounting software — candidates without prior ERP support experience will not be considered.
- Accounting or Business qualifications, or demonstrated knowledge of accounting fundamentals and business processes.
- Demonstrated experience with relational databases.
- Demonstrated experience in report writing using Crystal Reports, MS Reports, or equivalent tools.
- Excellent verbal and written communication skills.
- Experience with MYOB Acumatica or other ERP systems in an implementation capacity.
- Experience with payroll systems and processes.
- Experience in a business consulting or professional services environment.
- Experience with SQL Server, including advanced SQL queries, triggers, and stored procedures.
- Advanced report writing skills.
Required
Nice to Have
- Location: Australia, remote (AWST)
- Employment Type: Full-Time
- Salary: Competitive, commensurate with experience
- Benefits: Competitive benefits package, generous leave entitlements, professional development opportunities, and a people-first culture backed by Pine Services Group
Similar Jobs
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead Mastercard's Corporate Solutions commercial growth across Australia and New Zealand. Own sales performance, market strategy, pipeline management and senior relationships with banks, enterprises and governments. Build and develop a high-performing team, partner cross-functionally to launch solutions, respond to RFPs, and drive adoption of B2B and travel & expense payment products to meet revenue and market penetration KPIs.
Top Skills:
Salesforce
Cloud • Security • Software • Cybersecurity • Automation
Manage a portfolio of APJ customers to drive adoption, measurable outcomes, and advocacy for GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage into actionable recommendations, monitor KPIs, and collaborate cross-functionally to support retention and expansion.
Top Skills:
Branching StrategiesCi/CdDevsecopsGitGitlabVersion Control
HR Tech • Information Technology • Professional Services • Sales • Software
Manage the full sales cycle for APJ: prospect and build pipeline, qualify multi-stakeholder mid-market opportunities, deliver product demos, engage CPOs and People leaders, use MEDDIC/MEDDPICC, maintain Salesforce CRM, forecast and hit targets, and close six-figure deals. Represent the company at events and build partner relationships.
Top Skills:
MeddicMeddpiccSalesforce
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
