Provide technical support for Clinical Solutions products, troubleshoot issues, document activities, monitor systems, and ensure compliance with healthcare regulations.
- Provide technical support for Clinical Solutions and FFI products via phone, email, and self-service tickets
- Communicate effectively with clients to diagnose issues, manage expectations, and deliver timely resolutions
- Troubleshoot, resolve, and appropriately escalate technical issues; coordinate with L3, Development, and Professional Services as needed
- Document all support activities and maintain accurate ticket status and follow-up through resolution
- Monitor system events and perform operational tasks such as SSL certificate deployment, UAT, and production upgrades
- Create and maintain knowledge base articles and contribute to product releases, testing, and process improvements
- Ensure customer satisfaction and compliance with security, data protection, and healthcare regulatory requirements
Requirements
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent certifications/experience)
- Experience supporting enterprise applications or implementing software solutions for US or international customers
- Strong knowledge of PC and server hardware, operating systems, networking, and general IT troubleshooting
- Experience with ticketing systems, remote support tools, and complex enterprise software installations
- Working knowledge of databases, web servers, scripting, and common enterprise technologies (e.g., SQL, IIS/Apache)
- Familiarity with Healthcare IT environments, including HL7, HIS, RIS/PACS, EMR/EHR, or Medical Transcription systems
- Strong incident management, multitasking, problem-solving, and written and verbal communication skills
Benefits
- Join a fast-growing healthcare technology company at the forefront of AI innovation in radiology.
- Own meaningful work that impacts radiologists, healthcare systems, and patient outcomes worldwide.
- Opportunity to grow within a highly international, cross-functional team driving innovation in healthcare.
- Enjoy flexibility, with adaptable hours and remote work.
- Competitive compensation and benefits package, aligned with experience and market standards.
Top Skills
Apache
Iis
SQL
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