nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
We’re seeking an enthusiastic and driven Support Engineer eager to grow their career in the fintech industry to join our Sydney team. You’ll bring at least 2 years of experience in Salesforce and support, and play a key role in troubleshooting customer-reported cases and incidents, addressing questions, and assisting with configuration enhancements. In this role, you’ll also become a subject matter expert on the nCino Bank Operating System, gaining deep expertise across multiple features and providing guidance to internal teams and customers.
Responsibilities
- Communicate regularly with customers via multiple channels
- Demonstrate advanced knowledge of the nCino Bank Operating System and configure our platform to nCino Gold Standards
- Enable customers self-service capabilities through nCino Community
- Prioritise, research, troubleshoot, and resolve customer reported error messages, questions, and configuration enhancements
- Apply Knowledge Centered Service methodology to capture, structure, reuse and improve articles as part of case management process
- Analyse customer business processes and determine solutions
- Collaborate with groups across multiple departments when necessary
Qualifications
- Bachelor’s Degree in related field or equivalent experience preferred
- 2+ years functional experience, or combination of experience, education, and extraordinary performance
- Demonstrated dedication to customer service, customer satisfaction, and quality technical case work
- Excellent problem solving, decision-making, and interpersonal skills
- Excellent verbal and written communication skills for technical and non-technical audiences
Desired:
- Knowledge of Salesforce
- SQL/SOQL or related Database Experience
- Certified Salesforce Administrator and/or Certified App Builder
- Bachelor Degree in Information Systems/Computer Science/ Information Technology or Related Field
- Experience with the Salesforce Platform, particularly supporting managed packages.
If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
The pay range for this role is based on relative market data and alignment with our compensation philosophy. The range displayed reflects the minimum and maximum of the pay range for each job posting, which is used to determine new hire rates/salaries and takes into consideration multiple factors including but not limited to knowledge, skills, abilities, proficiencies, experience, education, licensures/certifications, as well as business and organizational needs. nCino reserves the right to modify the posted range consistent with our internal practices and external market movement. The recruiter for this job posting can share more compensation details during the recruitment process, as base salary is only one component of the total compensation package per position posted.
The base salary range for this job is:
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at [email protected].
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
